Senior Application Support Engineer (Trading/ Exchange Platform)

Crypto.com; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking talented individuals to join their dynamic Exchange Support team. This role focuses on providing top-notch technical support for a global cryptocurrency trading platform, ensuring seamless operations and incident management. You will collaborate with various teams to optimize processes and enhance service delivery. Ideal candidates will have extensive experience in production support, particularly within the financial services sector, and possess strong technical skills in UNIX, SQL, and scripting. This is a fantastic opportunity to contribute to a fast-paced environment while working with cutting-edge technologies.

Qualifications

• 7-15 years of Production Support experience in Banking or Financial Services.
• Experience with UNIX, SQL, and scripting languages like Bash and Python.

Responsibilities

• Provide technical support to users and manage incidents effectively.
• Monitor applications and automate alerts to maintain system stability.

Skills

Production Support

UNIX commands

SQL

Bash scripting

Python scripting

FIX protocol

Linux systems

Cloud Technology

DevOps utilities

Incident handling

ITIL certification

Communication skills

Tools

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Responsibilities

• Primary responsibility includes but not limited to,
• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
• Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.

Required Skills

• 7 to 15 yrs of Production Support experience preferably within the Banking or Financial Service industry.
• Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is a must.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
• Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
• Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
• Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
• Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
• Must be able to work under high pressure, handle multiple priorities, be result driven with attention to details and deliver to demanding deadlines.
• Self-starter and able to quickly pick up new concepts, business areas and technologies.
• Open to shift work and weekend support.