L1/L2 Cloud Support Engineer with strong background in OpenStack, Kubernetes, Linux and Vmware-[...]

iShift; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Cloud Support Engineer with expertise in OpenStack and Kubernetes. This remote position involves providing top-notch technical support to enterprise customers, ensuring their success with open-source cloud solutions. You will troubleshoot issues, maintain documentation, and contribute to customer satisfaction through effective communication and problem-solving. The role offers an excellent opportunity for continuous learning and professional growth in a dynamic environment. If you're passionate about cloud technologies and enjoy working in a collaborative setting, this role is perfect for you.

Qualifications

• 3+ years experience with customer escalations and troubleshooting.
• Strong knowledge of OpenStack and Kubernetes components.

Responsibilities

• Monitor ticket queue and troubleshoot customer issues independently.
• Maintain Knowledge Base and assist customers with their cloud environments.

Skills

Troubleshooting

OpenStack

Kubernetes

Linux Administration

Communication Skills

Networking Knowledge

Python

Scripting (bash, awk, sed)

Tools

Webex

Zoom

Puppet

Chef

Salt

Ansible

Cobbler

AWS

Job description

L1/L2 Cloud Support Engineer with strong background in OpenStack, Kubernetes, Linux and Vmware - REMOTE - Long Term Contract or CTH

Job Title: L1/L2 Cloud Support Engineer with strong experience of OpenStack, Kubernetes, Linux and Vmware

Location: REMOTE

Employment Type: Long Term Contract

Contract Length: Contract based 12+ Months

Summary:

We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal. This role involves continuous learning and sharpening of OpenStack and Kubernetes skills. As a Cloud Support Engineer, you will be responsible for technical support and consultation for a growing customer base. This role reports to our Global Cloud Support Manager.

Roles and Responsibilities:

• Monitoring ticket queue (5%)
• Troubleshooting customer issues independently (50%)
• Talking through issues via Zoom (5-7%)
• Maintaining Knowledge Base/documentation (10%)
• Training (1-on-1, personal study, support trainings/handovers) (10%)
• Meetings (5-7%)
• Projects (Reporting, Automation, Customer Success, Process Development) (10%)

Preferred Qualifications:

• A working knowledge of OpenStack components, architecture and its data flow is a must
• 3+ years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as needed
• Excellent verbal and written communication skills
• Administration experience in Linux and knowledge of storage and networking subsystems.
• A good understanding of virtualization technologies like: KVM, libvirt, Xen
• Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing.
• Programming and scripting proficiency in python, bash, awk, or sed
• Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)

What would make you stand out?:

• Previous experience with Ceph or Gluster storage
• Relevant industry experience with software-defined networking (SDN), - OVS/OVN
• Understanding the control flow of OpenStack & how to troubleshoot OpenStack components
• Good knowledge of what calls are made when the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
• Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)
• Golang knowledge is a great plus.
• Understanding Kubernetes clusters and hands-on experience resolving issues in production Kubernetes clusters
• Knowledge of Cloud Technologies like AWS, EKS
• Knowledge of KubeVirt is an added advantage.
• To succeed in this role, you must be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organization.

Thanks & Best Regards

Piyush Sharma

Recruitment

eMail: [e-mail] | Website: www.ishift.com

7014 East Camelback Road, Suite 1452
Scottsdale, Arizona 85251

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Engineering, Information Technology, and Consulting

Industries: IT Services and IT Consulting, Business Consulting and Services, and Consumer Services