MSP IT Systems Engineer II

Merit Technologies; Greenville (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A dynamic IT services provider in Greenville, SC, is seeking an experienced IT Systems Engineer II to deliver exceptional tech support. Role involves troubleshooting, mentoring junior engineers, and managing IT solutions for a diverse client base. Candidates should have a strong IT background, effective problem-solving skills, and flexibility in approach, with a Bachelor's preferred. This position also requires local travel in the Greenville area.

Qualifications

• 3-5+ years in the IT field required, preferably MSP experience.
• Ability to provide technical support on-site and remotely.
• Experience in designing and implementing IT infrastructure solutions.

Responsibilities

• Provide proactive engineering support to clients.
• Troubleshoot computer/server/network issues.
• Maintain and update documentation for systems.

Skills

Problem-solving skills

Troubleshooting skills

Team collaboration

Time management

Knowledge of Office 365

Knowledge of Windows 10/11

Knowledge of Apple Mac Operating Systems

Communication skills

Education

Bachelor's Degree in Engineering or related field

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Merit Technologies is seeking a skilled and motivated IT Systems Engineer II to join our dynamic team. The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and a passion for providing exceptional service to our clients. Individuals in this position are required to provide proactive, remote and onsite engineering support to clients as needed.

Merit Technologies is a Managed Service Provider located in Greenville, SC. We support a wide variety of technologies and organizations. Since 2009, we have worked hard to provide efficient, productive, and profitable IT solutions for businesses to help them be more efficient. We work as partners to our clients offering RMM, managed services, CIO services, VOIP, security, SaaS development, and disaster recovery. Note: Merit Technologies does NOT mandate vaccines.

Requirements

• Local residence in the Greenville-Spartanburg-Anderson, South Carolina geographical region.
• Provide technical support on-site, and/or remotely via phone and/or email to the Merit client base.
• Design, implement, and manage IT infrastructure solutions for clients.
• Troubleshooting a variety of computer/server/network issues in a timely manner.
• Maintaining, repairing, moving, or carrying computer equipment.
• Configuring computer networks all while adhering to all company standards and policies.
• An experienced professional with a full understanding of Information Technology.
• Well-developed troubleshooting skills and tested methodologies.
• Experienced in analyzing complex issues, distilling and communicating their relevant aspects.
• Maintain and update documentation for systems and processes.
• Ability and desire to be part of a team.
• Provide mentorship and guidance to junior engineers.
• Flexibility with a positive attitude.
• Strong problem-solving abilities and experience.
• Sound time management and task management.
• Knowledge of Office 365 including Exchange, SharePoint, OneDrive, and Teams.
• Knowledge of Apple Mac Operating Systems and management.
• Knowledge of Windows 10/11 Operating System and management.
• This position does require local travel in the Greenville-Spartanburg-Anderson metropolitan area.

Education and Experience

• Experience: 3-5+ yrs in the IT field required, MSP experience a plus
• Language: English. Spanish is a plus.
• Education Level: Bachelor's Degree Preferred
• Field of Study: Engineering or related field.
• A combination of education and experience is acceptable: Yes
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.