MSP IT Support Engineer / Systems Administrator (Level 1/2) Part Time

Exclusively Remote Gibor Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Exclusively Remote Gibor Group is seeking an experienced MSP technician for independent contractor work. You will manage and troubleshoot IT environments across multiple small business clients, with a hands-on, self-sufficient approach.

The ideal candidate has a broad technical background, strong problem-solving skills, and can prioritize tasks while maintaining professional client communication. This is not an entry-level role and requires the ability to work remotely across the United States.

Qualifications

• Requires hands-on MSP experience with ability to work independently.
• Not entry-level; capable, self-sufficient with broad technical knowledge.
• Ability to prioritize work and manage multiple client environments.

Responsibilities

• Troubleshoot and support IT environments across multiple small business clients.
• Hit the ground running with minimal training or supervision.
• Take ownership of problems through resolution and communicate professionally with clients.

Skills

Network & Firewall

Microsoft 365

Active Directory

Windows Server

Troubleshooting

Client Support

Tools

RMM Software

Hyper-V

VMware

DNS & DHCP

Job description

Introduction

Hours: 8am-12pm EST Monday - Friday (2/3pm-6/7pm SAST)

Independent Contractor

We are seeking an experienced, hands‑on MSP technician who can independently manage, troubleshoot, and support IT environments across multiple small business clients.

Duties & Responsibilities

Ideal Candidate:

We need someone with solid, practical MSP experience who can hit the ground running with minimal training or supervision. The ideal candidate is resourceful, technically curious, and comfortable diagnosing unfamiliar problems, researching solutions, and resolving issues independently.

Must be able to prioritize work, manage multiple client environments, communicate professionally with clients, and take ownership of problems through resolution.

This is not an entry-level position. We are looking for a capable, self‑sufficient technician with broad technical knowledge, strong troubleshooting skills, and a proactive mindset.

Desired Experience & Qualification

Required Technical Skills:

• Network and Firewall Administration: Configuration, management, troubleshooting, VLANs, DNS, DHCP, TCP/IP and security policies.
• Microsoft 365: Administration of Exchange Online, Entra ID, user accounts, licensing, security, policy configuration and related services.
• RMM Management: Monitoring, investigating, and remediating RMM alerts, including proactive issue resolution.
• Windows Server & Virtualization: Installation, configuration, administration, and troubleshooting of Windows Server environments, including Active Directory, Group Policy, Hyper-V and/or VMware virtual machines.
• General MSP Support: endpoint troubleshooting, backups, patch management, and day‑to‑day client IT support.