MSP Client Success Manager: Growth & Retention

Computer Business Solutions; Pompano Beach (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Job summary

Computer Business Solutions in Pompano Beach, Florida is seeking a Customer Success Manager to build strong client relationships and ensure customer satisfaction. The CSM will act as the primary point of contact, aligning IT services with business goals, and driving client retention in a Managed Service Provider (MSP) environment.

This position requires a minimum of 3–5 years of experience and a strong understanding of IT infrastructure. On-site work is mandatory with no remote options available.

Qualifications

• 3–5+ years of experience in Customer Success or Account Management.
• Experience in an MSP or IT services environment preferred.
• Strong understanding of IT infrastructure and cloud services.

Responsibilities

• Manage relationships with clients to ensure satisfaction.
• Identify upsell opportunities and manage client health.
• Coordinate with technical teams to ensure service delivery.

Skills

Customer Success Management

Relationship Building

IT Infrastructure Knowledge

Communication Skills

Problem-Solving

Tools

PSA Tools (e.g., ConnectWise)

CRM Platforms

Job description

Computer Business Solutions in Pompano Beach, Florida is seeking a Customer Success Manager to build strong client relationships and ensure customer satisfaction. The CSM will act as the primary point of contact, aligning IT services with business goals, and driving client retention in a Managed Service Provider (MSP) environment.

This position requires a minimum of 3–5 years of experience and a strong understanding of IT infrastructure. On-site work is mandatory with no remote options available.