MSP Client Partner

Elevait Solutions; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Elevait Solutions is seeking an experienced Delivery Leader to oversee offshore recruiting operations for MSP programs and end-client accounts. You will own delivery metrics, performance, issue resolution, and long-term partnership growth across time zones.

The role emphasizes accountability, stakeholder trust, and the ability to run a tight operation with offshore teams (India). Strong communication in English and a proven track record managing client delivery are required.

Qualifications

• 5+ years of experience in US staffing and MSP delivery environments with a large US based staffing company.
• Proven ability to manage client delivery across time zones and lead offshore teams.
• Strong communication skills—verbal and written English must be impeccable.

Responsibilities

• Serve as the primary offshore point of contact for assigned MSP programs and end-client accounts.
• Own all service delivery KPIs: submittals, interviews, placements, time-to-fill, and redeployment.
• Act as escalation point for urgent client needs or bottlenecks—fix the root cause, not just the symptom.
• Build and maintain relationships with MSP Program Managers, Account Managers, and Delivery Leads.
• Drive proactive communication and solutioning—never let a surprise hit the client.
• Track and report on SLAs, recruiter performance, job prioritization, and aging reqs daily/weekly.
• Partner with US leadership to run QBRs, scorecard reviews, and continuous improvement plans.
• Lead, coach, and performance-manage a team of recruiters and delivery leads supporting US staffing operations.
• Ensure adherence to compliance, process discipline, and quality standards.
• Analyze fill ratios, aging reports, and VMS data to spot trends, risks, and growth opportunities.
• Recommend changes to workflow, sourcing strategies, or team structure based on data and client feedback.

Skills

Leadership

Client management

Stakeholder communication

Data-driven decisions

Tools

Fieldglass

Beeline

IQNavigator

Job description

You’re the strategic, operational, and delivery engine that ensures client success. This role requires someone who thrives on accountability, builds trust quickly with stakeholders, and knows how to run a tight ship across offshore recruiting operations. You will serve as the face of our India team to MSP clients, overseeing delivery metrics, team performance, issue resolution, and long-term partnership growth.

Key Responsibilities

Client Ownership & Delivery Execution

• Serve as the primary offshore point of contact for assigned MSP programs and end-client accounts.
• Own all service delivery KPIs: submittals, interviews, placements, time-to-fill, and redeployment.
• Act as escalation point for urgent client needs or bottlenecks—fix the root cause, not just the symptom.

Relationship Management

• Build and maintain strong relationships with MSP Program Managers, Account Managers, and Delivery Leads.
• Drive proactive communication and solutioning—never let a surprise hit the client.

Operational Governance & Reporting

• Track and report on SLAs, recruiter performance, job prioritization, and aging reqs daily/weekly.
• Partner with US leadership to run QBRs, scorecard reviews, and continuous improvement plans.
• Lead, coach, and performance-manage a team of recruiters and delivery leads supporting US staffing operations (IT and/or non-IT).
• Ensure adherence to compliance, process discipline, and quality standards.

Program Optimization

• Analyze fill ratios, aging reports, and VMS data to spot trends, risks, and growth opportunities.
• Recommend changes to workflow, sourcing strategies, or team structure based on data and client feedback.

Required Qualifications

• 5+ years of experience in US staffing and MSP delivery environments with a large US based staffing company
• Deep knowledge of VMS platforms (Fieldglass, Beeline, IQNavigator, etc.).
• Proven track record managing client delivery across time zones and leading offshore teams.
• Strong communication skills—verbal and written English must be impeccable.
• Experience working with recruiting metrics, SLAs, ATS tools, and performance dashboards.