MSM Solutions Sr Consultant

Praecipio; United States; On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401K match up to 4%

Flexible time off

40 hours of paid volunteer time

Job summary

A leading technology consulting firm is seeking a Solutions Consultant to provide expert consulting on SaaS solutions. Candidates should have a minimum of 3 years of experience in customer-facing roles, particularly with the Atlassian suite. You will build strong client relationships, implement solutions and work independently on projects. The position is remote, with a competitive salary range of $115,000 to $125,000 USD.

Qualifications

• 3+ years of customer-facing consulting experience across business units.
• Experience implementing technical solutions in the Atlassian suite.
• Ability to analyze service data and generate reports.

Responsibilities

• Build and manage client relationships for Praecipio subscriptions.
• Lead client requirements gathering and deployment.
• Create key documentation as per standards.

Skills

Customer-facing consulting experience

Knowledge of ITIL and Agile

Familiarity with automation tools

Effective communication skills

Adaptability during change

Education

Atlassian Certified Individual

Tools

Atlassian Suite

Power BI

SQL

Job description

1 day ago Be among the first 25 applicants

We Are On a Mission to Build Connected Enterprises, One Organization at a Time.

At Praecipio, we don't just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech's true value lies in how it's used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We're the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.

What is MSM at Praecipio?

Modern Service Management (MSM) from Praecipio ensures our clients stay ahead. Our solutions prioritize speed, enabling rapid responses to market changes and technological advancements. We offer 24/7 real-time support to dedicate hands-on technical and enterprise architectural expertise to give clients secure IT systems that are compliant, and resilient against threats and solutions to optimize how clients work within the tools. We do this through 3 subscription options to help Praecipio build ongoing knowledge and expertise in our clients technology stack.

Why Praecipio?

We Are On a Mission to Build Connected Enterprises, One Organization at a Time.

At Praecipio, we don't just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech's true value lies in how it's used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We're the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.

What is MSM at Praecipio?

Modern Service Management (MSM) from Praecipio ensures our clients stay ahead. Our solutions prioritize speed, enabling rapid responses to market changes and technological advancements. We offer 24/7 real-time support to dedicate hands-on technical and enterprise architectural expertise to give clients secure IT systems that are compliant, and resilient against threats and solutions to optimize how clients work within the tools. We do this through 3 subscription options to help Praecipio build ongoing knowledge and expertise in our clients technology stack.

Requirements

What You'll Do

• Understand and educate on various SaaS solutions lifecycle and develop opportunities within the MSM ecosystem and client engagements
• Build and manage excellent client relationships providing true consulting on Praecipio subscriptions
• Implement specific business processes or solutions to address particular operational or technical challenges for multiple client engagements simultaneously. Manage multiple client engagements, understanding each client's architecture and diverse user needs (e.g., engineering, marketing, PMO, HR). Provide tailored solutions, optimize the Atlassian environment, and support work management processes across various business units
• Lead client requirements gathering, process analysis, deployment, and user acceptance testing
• Work independently on medium to large projects and assignments, leveraging project management tools and methods
• Voicing delivery risks and providing solutions that resolve system, process or business blockers for the client and the team
• Create key documentation adhering to Praecipio standards
• Partner with other teammates and teams to ensure a high quality deliverable and proper client expectations.

By fulfilling these responsibilities, you play a vital part in achieving project success and maintaining a collaborative and efficient work environment

Technical Proficiency

• Knowledge in ITIL, Agile, DevOps and other ways of work best practices in order to advise on and implement client solutions
• Familiarity with automation tools and scripting languages (e.g. Atlassian SDK, Javascript, Groovy, JQL, Python, SQL, Bash/Shell ) for automating repetitive tasks and service delivery processes
• Expertise in managing IT incidents, problems, and changes using frameworks like ITIL, ensuring efficient service continuity and minimal downtime
• Understanding of security practices, including identity and access management, data protection, and vulnerability management
• Ability to analyze service data and generate meaningful reports using tools like Power BI, Tableau, or native reporting in ITSM tools

Consulting Experience

• Active Listening is essential, including the ability to understand client needs, gather requirements, and translate them into effective solutions using Atlassian tools.
• This involves verbal and written effective communication, collaboration, and stakeholder management throughout the project lifecycle
• Adaptability and customer orientation during times of change

Qualifications

• Minimum of 3 years of customer-facing consulting experience, with demonstrated expertise in analyzing, optimizing, and implementing work management processes across at least 3 distinct business units or departments
• Minimum of 3 years implementing technical solutions and optimizations across the Atlassian suite (and supporting methodologies)
• Minimum of 3 years leading client engagements / projects in change management
• Atlassian Certified Individual (any Atlassian Cert)
• Open to travel up to 25% per quarter to client sites

Benefits

Enjoy a competitive base salary ranging from $115,000 to $125,000 USD

???? Benefit from comprehensive healthcare coverage that includes vision and dental plans.

Take advantage of our high deductible plan with an HSA.

We offer a 401K match of up to 4% to help you save for your future.

️ Experience the freedom of flexible time off to recharge and relax.

Participate in our volunteer program with 40 hours of paid time off each year!

Join our employee referral program and earn up to $2,000!

Show off your style with some cool Praecipio swag!

Work in a remote-first environment for your convenience.

Location

Remote in the US Only

No Corp-to-Corp

Praecipio Consulting is an equal opportunity employer and will consider all qualified applicants without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.Praecipio complies with applicable federal, state, and local laws governing nondiscrimination in employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Praecipio by 2x

Get notified about new Senior Solutions Consultant jobs in United States.

United States $108,702.00-$163,054.00 1 week ago

United States $108,702.00-$163,054.00 1 week ago

United States $170,000.00-$230,000.00 2 days ago

United States $110,000.00-$140,000.00 3 weeks ago

United States $125,000.00-$155,000.00 5 days ago

United States $92,500.00-$126,250.00 1 week ago

Solutions Consultant (Presales) - Switzerland

United States $128,130.00-$180,990.00 2 weeks ago

United States $145,000.00-$175,000.00 6 months ago

Texas, United States $140,000.00-$155,000.00 1 day ago

New York, United States $130,000.00-$160,000.00 5 hours ago

United States $145,000.00-$175,000.00 1 week ago

United States $115,700.00-$176,800.00 2 weeks ago

United States $90,000.00-$125,000.00 2 months ago

New York, NY $126,000.00-$189,000.00 1 month ago

Europe Solutions Consultant, Hotels (Remote)

United States $175,000.00-$215,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.