MRO Program Manager - Client-Facing Ops Leader

Controlled Environments Company (CEC); Chandler (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

Controlled Environments Company (CEC) is seeking a seasoned MRO Program Manager to lead a critical spare parts management program supporting USA manufacturing sites for a major tier one client. The role demands hands-on supply chain logistics, inventory control, sourcing, and strong people management with client-facing responsibilities.

Applicants should have experience managing complex workflows, handling technical components, and driving service level excellence, cost efficiency, and

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field (preferred).
• 5+ years of leadership experience in operations or site management
• Detailed prior involvement with logistics, warehousing, and/or supply‑chain functions
• Proven expertise in inventory control, material flow, and ERP/WMS systems
• Experience working with complex, high‑value, or engineered product
• Strong client engagement skills with the ability to present meetings, manage escalations and represent operations at executive‑level
• Excellent leadership, communication, people management, teamwork, and problem‑solving abilities
• Highly proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms

Responsibilities

• Oversee program operations at USA manufacturing sites, ensuring successful execution of objectives across warehousing, shipping/receiving, production support, inventory control, last-mile fulfilment, and customer enquiry management.
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, support staff, team leads, supervisors, and site managers to ensure the very highest performance, team cohesion, and customer focus.
• Ensure program performance goals, KPIs, and contractual commitments are met/exceeded so that full marks are obtained in all quarterly scorecards.
• Lead operational and strategic level meetings both internally and with clients to present KPIs, progress reports, discuss ongoing issues, and align on performance goals.
• Project manage short-, medium-, and long-term program deliverables, delegating tasks internally, maintaining pressure around timelines, and reporting back to key internal/customer stakeholders.
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for program-level concerns.
• Maintain program compliance with all safety, quality, regulatory, and client standards.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials, accurate demand forecasting data, efficient turnaround of enquiries, and ensure cost saving projects are on track.
• Drive root cause analysis and resolution of operational issues, customer queries, and escalation events, ensuring adequate follow-up and corrective actions where necessary.
• Identify and implement regular continuous improvement initiatives to enhance our processes, metrics, personnel, product mix, service level, etc.
• Consistently monitor for business development opportunities and threats to ensure the continued success / growth of the program and development pathways for those within.
• Oversee program headcount planning, resourcing, performance, and retention in conjunction with HR, ensuring that the program is staffed with the highest calibre individuals possible.
• Ensure adequate cross-training and coverage is in place across program locations to govern holidays, unforeseen events, and emergency out of hours support.

Skills

Leadership

Operations management

Inventory control

ERP/WMS

Client engagement

Microsoft Office

Education

Bachelor’s degree in Supply Chain, Business, Engineering, or related field

Tools

SAP

Maximo

WMS

Job description

Controlled Environments Company (CEC) is seeking a seasoned MRO Program Manager to lead a critical spare parts management program supporting USA manufacturing sites for a major tier one client. The role demands hands-on supply chain logistics, inventory control, sourcing, and strong people management with client-facing responsibilities.

Applicants should have experience managing complex workflows, handling technical components, and driving service level excellence, cost efficiency, and