MRO Program Coordinator/Inventory Controller

Controlled Environments Company (CEC); Rio Rancho (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Controlled Environments Company (CEC) is seeking an MRO Program Coordinator to lead on-site spare parts management at a client manufacturing site. You will oversee warehousing, shipping/receiving, inventory control, and process improvements to meet program objectives.

The role requires hands-on operations experience, client-facing responsibilities, and collaboration with supply chain and procurement teams to ensure material availability and efficient logistics.

Qualifications

• 3+ years of leadership in warehouse/logistics or supply chain operations.
• Experience in inventory control, material flow, shipping/receiving, and cycle counting.
• Experience with highly technical or critical spare parts is a plus.
• Proficient with ERP, WMS, CMMS software.
• Strong client engagement and escalation management skills.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Valid driver’s license; forklift experience is a plus.
• Degree in Supply Chain, Business, Engineering, or related field is advantageous.

Responsibilities

• Manage day-to-day on-site operations for the program.
• Oversee warehousing, shipping/receiving, production support, and inventory control.
• Maintain inventory accuracy and conduct cycle counts.
• Coordinate project deliverables, timelines, and quality of work.
• Collaborate with supply chain and procurement for material availability.
• Attend operational meetings to review KPIs and goals.
• Build relationships with customer contacts and act as escalation point.
• Support root cause analysis and issue resolution.
• Monitor KPIs and drive continuous improvement initiatives.
• Ensure safety, quality, and regulatory compliance.

Skills

Leadership

Inventory control

ERP/WMS/CMMS

Microsoft Office

Client engagement

Education

Bachelor's degree in Supply Chain, Engineering, or related field

Tools

ERP

WMS

CMMS

Job description

About The Company

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary

The MRO Program Coordinator is responsible for leading operations in a critical spare parts management program at a busy client manufacturing site. This role requires hands‑on experience in supply chain logistics, inventory management, people management, and client‑facing operations. The ideal candidate will have a strong background in managing warehouse operations, shipping/receiving processes, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Key Responsibilities

• Manage day‑to‑day operations on the customer site to ensure smooth execution and delivery of program objectives.
• Oversee functions such as warehousing, shipping/receiving, production support, and inventory control.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Coordinate project deliverables, timelines, quality of work, and customer satisfaction.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Attend regular operational meetings with colleagues and clients to discuss KPIs, program objectives, ongoing issues, and align on performance goals.
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for site‑level concerns.
• Support root cause analysis and resolution of any operational/supply‑chain issues.
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.

Required Qualifications

• 3+ years’ leadership experience in warehouse/logistics/supply‑chain operations.
• Proven expertise in inventory control, material flow, shipping/receiving, and cycle counting practices.
• Experience working with highly technical or critical spare parts e.g. for manufacturing, automotive, engineering, or maintenance activity, a distinct advantage.
• Prior experience using software systems such as ERP, WMS, CMMS.
• Good client engagement skills with the ability to manage escalations and represent the company in front of important customers.
• Strong leadership, communication, people management, and problem‑solving abilities.
• Proficient in Microsoft Office – Excel, Word, Outlook, and PowerPoint – and familiar with supply chain tools and data reporting platforms.
• Full driver’s licence required and prior experience driving forklifts a plus.
• Degree in ‘Supply Chain’, ‘Business’, ‘Engineering’, or related field would be an advantage.

Working Conditions

• On‑site program coordination role, with hands‑on operational duties, and regular interaction with customers both on the floor and in client‑facing meetings.
• Flexibility to support after‑hours or weekend operations as needed.