MOW Program Specialist-Cadillac

Northwest Michigan Community Action Agency, Inc.; Cadillac, Northern (MI, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Northwest Michigan Community Action Agency, Inc. is seeking a Meals on Wheels Program Specialist in Cadillac.

The role supports the Senior Nutrition department across Wexford and Missaukee counties, handling client service, administrative and financial tasks, and assisting with meal preparation and delivery as needed. Responsibilities include responding to inquiries from home-delivered clients, supporting Congregate sites, processing payables and deposits, and aiding fundraising and outreach

Qualifications

• Commitment to NMCAA's philosophy and mission.
• Maintain confidentiality in all client and program information.
• Maintain positive, courteous, non-judgmental interactions with coworkers, clients and partners.
• Ability to work collaboratively as a team member and propose solutions.
• Strong attention to detail, able to meet deadlines and perform physical tasks when needed.

Responsibilities

• Respond to inquiries from home-delivered meal clients, complete intakes, manage client changes and referrals.
• Provide support for Congregate luncheon sites and kitchen meal preparation as needed.
• Process payables and deposits; assist with fundraising and grant administration.
• Back-up driver for home-delivered and congregate meals with safety checks and empathy.
• Ensure compliance with program standards and maintain accurate records.

Skills

Commitment to mission

Confidentiality

Professionalism

Team collaboration

Attention to detail

Customer-focused

Job description

Job Summary:
The Meal on Wheels Program Specialist - Cadillac supports the Senior Nutrition department in
Wexford/Missaukee counties by handling client service, administrative, and financial tasks as well as
assisting with meal preparation and meal delivery as needed. Responsibilities include managing inquiries
from home-delivered clients, supporting Congregate luncheon sites, processing payables and deposits,
assisting in kitchen with meal preparation as needed, and serving as back-up driver for home-delivered
and congregate clients. The specialist also supports compliance with program standards and
requirements, provides support for fundraising and community outreach efforts, and assists the broader
Senior Nutrition department as needed.

Duties/Responsibilities:
Respond to inquiries from home-delivered meal clients, complete intakes, manage client changes,
address client needs, emergencies, and referrals, and handle follow-up while maintaining accurate
records. Maintain positive communication with referral and community organizations.
Generate meals, route sheets, and reports for the Cadillac kitchen.
Work with MOW Coordinator Wexford/Missaukee counties to support Congregate sites in Wexford
and Missaukee counties as needed. Provide training, supplies, and technical assistance to site
coordinators, and ensure compliance with regulations during site visits. Maintain Congregate
attendance records. Track client feedback.
Prepare forms, templates, and greeting cards for clients and staff.
Support compliance with program standards and requirements.
Assi
st with fundraising, communications, and grant administration as needed.
Process payables, prepare deposits for meals, donations, and SNAP payments as needed.
Assist in kitchen with meal preparation as needed. Purchase food and supplies when needed.
Serve as back-up driver, delivering meals and conducting safety checks with empathy. Ensure timely
delivery of meals with positive client interaction.
Perform additional tasks as assigned by the Senior Nutrition Manager and MOW Wexford/Missaukee
Coordinator.
Supervisory Responsibility:
Reports to Senior Nutrition Manager
Job Summary:
The Meal on Wheels Program Specialist - Cadillac supports the Senior Nutrition department in
Wexford/Missaukee counties by handling client service, administrative, and financial tasks as well as
assisting with meal preparation and meal delivery as needed. Responsibilities include managing inquiries
from home-delivered clients, supporting Congregate luncheon sites, processing payables and deposits,
assisting in kitchen with meal preparation as needed, and serving as back-up driver for home-delivered
and congregate clients. The specialist also supports compliance with program standards and
requirements, provides support for fundraising and community outreach efforts, and assists the broader
Senior Nutrition department as needed.
Job Title:
Meals on Wheels Program Specialist - Cadillac
Required Skills/Abilities:
Commitment to NMCAA's philosophy and mission.
Maintain confidentiality.
Positive, courteous, and non-judgmental interactions with co-workers, clients, family members,
volunteers, and referral organization/community partners.
Ability to work collaboratively as a team member and suggest innovative solutions.
Strong attention to detail, ability to meet deadlines, and perform physical tasks as needed.
Client-focused with concern for well-being and composure in emergencies.