Manager, Global Account Management (Plano, TX)

Sirva Bgrs Llc; Plano (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid Time Off

Job summary

Sirva Bgrs Llc in Plano, Texas, seeks a Manager, Global Account Management, to enhance client partnerships and improve customer experience. This role requires effective communication and collaboration with clients, focusing on best practices in talent mobility.

The ideal candidate has 3-5 years of experience in customer relationship management, strong organizational skills, and proficiencies in communication and data analytics. The position offers a salary range of $75,000-$100,000 and a comprehensive benefits package.

Qualifications

• 3-5 years of customer relationship management experience required.
• Strong verbal, written and presentation skills.
• Able to think critically and proactively solve issues.

Responsibilities

• Manage communication between Sirva and the client regarding relocation issues.
• Assist DGAM with upselling and project management.
• Collaborate with Customer Experience teams.

Skills

Customer relationship management experience

Organizational skills

Communication skills

Critical thinking

Client relationship skills

Data analytics understanding

Microsoft Office proficiency

Upselling products and services

Education

Experience in global mobility or customer service roles

Job description

Plano, TX, USA

Job Description

As a Manager, Global Account Management, you will contribute to Sirva's success by working closely with the Director, Global Account Management (DGAM) to develop, maintain and shape client partnerships and enhance the client and customer experience. Along with the DGAM, you will be a trusted advisor to the client and collaborate with them on identifying best practices within the talent mobility industry. The position works closely with client contact(s) to provide seamless customer service and maximize Sirva's value to the client.

This position will be located on-site with a client in Plano, Texas.

Key Responsibilities

Client Consulting and Issue Resolution (50%)

• Provide communication link between Sirva and the Client regarding relocation issues, household good issues, service level agreements and projects.
• Acts as a trusted advisor to the client and collaborates with them on identifying best practices within the talent mobility industry.
• Plays a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions.
• Exercise solid business judgment while making decisions and addressing transferee/assignee and client issues.

Collaboration with Director, Global Account Management (20%)

• Assist DGAM with upselling and overall project management, including the management and calculation of client SLA results.
• Provide support, as requested, with client implementations.
• Support the DGAM in collating and validating data and content for Client Reviews and Governance meetings.
• Support the efforts of the DGAM in the establishment and delivery of strategic account plans with understanding and recognition of all global and regional requirements.
• Works collaboratively with the DGAM and the client team to understand the client delivery requirements and drive client profitability and revenue growth.

Internal Consulting (20%)

• Works with the Customer Experience teams to help educate on client policies and preferences.
• Collaborate with internal team, management and VP/Director, Global Account Management to ensure client performance metrics are implemented, maintained, measured and achieved.
• Oversees VIP moves internally to ensure they are successful for the customer and Sirva.

Reporting (10%)

• Collaborates with Analytics team to ensure successful delivery of client reporting.
• Serves as a consultant for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accrual.
• Keeps clients informed of available client reports and new products and services, and helps to encourage and ensure understanding and increased usage of the available tools and products.
• Works closely with the Digital IT team to help them enable effective client self-service applications and processes and provides assistance with the implementation of new digital functionality to client contacts.

Qualifications and Preferred Skills

• 3-5 years of equivalent customer relationship management work experience required
• Strong organizational skills
• Strong verbal, written communication and presentation skills
• Able to think critically and proactively solve issues
• Strong client relationship Skills
• Excellent critical thinking skills with an understanding of data analytics and interpretation
• Proficient with productivity and reporting applications e.g. Microsoft Office (Word, PowerPoint, Excel, Teams), etc.
• Interest in growing revenue in client accounts through upselling products and services

Education/Experience

• Experience in global mobility or similar customer service roles with a focus on client relationships

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Manager, Global Account Management
• Salary Range: $75,000-$100,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees.

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.