Moving Allocation Specialist

SIRVA Inc.; Northern (KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Flexible work

Benefits package

Paid time off

Wellness program

Job summary

SIRVA INC. is seeking a Move Allocation Specialist to coordinate domestic/international moves, assign orders to service providers, and maintain accurate data in Focus. You will liaise with relocation counselors, van lines, and internal stakeholders to ensure policy compliance and high service quality.

Key duties include move allocation, exception management, provider relationships, and timely communication with agents and clients.

Qualifications

• High school diploma or equivalent required.
• At least two years of advanced education in a business field.
• Associates degree or business diploma required (or equivalent).
• Experience with HHG moving/relocation is preferred.

Responsibilities

• Accept and assign newly assigned international and domestic orders to the proper provider.
• Ensure customer contact information and contract terms are in Focus; update as needed.
• Verify policy level HHG authorization.
• Allocate moves to agents and track dates, estimates, weights, and costs in Focus.
• Maintain notes and coordinate with Relocation counselors and van lines.
• Respond to inquiries promptly via phone, email, and messages.

Skills

Teamwork

Communication

Problem solving

Data entry

Prioritization

Learning ability

Attention to detail

Education

High school degree or equivalent

Advanced business education (2 years)

Associates degree or business diploma

Tools

Outlook

Word

Excel

FOCUS application

Job description

Roles and Responsibilities

The Move Allocation Specialist is responsible for coordinating and assigning domestic household goods moves to appropriate service providers while ensuring accurate data management, policy compliance, and exceptional service delivery. This role serves as a key liaison between relocation counselors, moving providers, and internal stakeholders, overseeing move allocation, exception management, provider relationships, and operational performance tracking. The specialist maintains detailed records within company systems, supports quality and cost management initiatives, and helps ensure a seamless relocation experience for clients and customers.

Essential Functions and Responsibilities

% of time (must total to 100%)

Description of Duty

70%

• Accept and assign newly assigned international (with a domestic component) and domestic orders to the proper provider
• Ensure that all customer contact information and contract terms are in the Focus application and update the system when needed
• Verify displayed policy level has HHG authorized.
• Follow process to ensure appropriate allocation of moves to agents
• Assign autos into the FOCUS application noting service provider assigned
• Follow up with van line service providers to ensure all information regarding dates, estimates, weights and estimated costs are entered into the Focus Application as well as all exceptions
• Oversee the exception process and route to assigned approver monitoring 3rd party costs. Follow up to ensure timely approval or decline.
• Ensure explanatory notes are entered into the system for other SIRVA/Alliance team members.
• Work closely with account manager(s) representing the van lines to Sirva Relo
• Act as the primary liaison between the Relocation counselor and van line
• Respond promptly and accurately to a variety of inquiries via phone, email and messages.

20%

• Maintain distribution lists/counts to ensure proper allocation
• Make corrections or update the policy matrix in FOCUS matrix as they become available updating systems accordingly
• Provide regular updates to agents and operations on performance
• Work closely with network management and/or supply chain management to report on quality performance.

10%

• Responsible for relationship building and managing the non-SIRVA service providers to ensure account contract information is current, correct, and downloaded into the Focus application.
• Perform all other duties as assigned by supervisor to support business operations.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• High school degree or equivalent.
• At least two years of advanced education in a business field
• Associates degree or business diploma required (or equivalent experience).

Qualifications and Experience Requirements

• HHG Moving/relocation experience, especially operational knowledge
• Familiarity with shipping documents and operational processes
• Ability to work as part of a team, responsive to requests for information from agents and clients
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills.
• Ability to prioritize workload.

WHAT SIRVA OFFERS

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture

.

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Moving Allocation Specialist
• Salary Range: $33,000 - $41,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.

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