Movie Theater Guest Experience Specialist

AMC Entertainment; Washington (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free movies

Free popcorn

Discounts on food and drinks

Flexible schedules

Employee Assistance Program (EAP)

Job summary

AMC Entertainment is hiring crew members to greet guests, handle transactions at the POS, and engage in sales through upselling and merchandising. You will prepare snacks, keep theaters clean, check tickets, and assist with opening/closing duties.

A friendly, team-oriented attitude and a love for movies are essential. The role is suitable for individuals 16+, with flexible hours including evenings, weekends, and holidays.

Qualifications

• Must be at least 16 years of age.
• No experience is necessary—we’ll teach you everything you need to know!
• The role requires evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.

Responsibilities

• Greet guests with a smile and create memorable moments—whether you’re popping popcorn or helping with a guest concern, you’ll listen actively and communicate clearly.
• Use AMC’s POS system to handle transactions with speed, accuracy, and a smile.
• Engage in awesome sales techniques (suggestive selling, upselling, and merchandising) to boost the guest experience and loyalty card sign-ups.
• Prepare tasty treats safely and efficiently—because what’s a movie without popcorn?
• Keep theatres, lobbies, and restrooms clean and welcoming.
• Follow instructions on safe use of all chemicals/cleaning materials.
• Check tickets and direct guests to their auditorium with a helpful and friendly attitude.
• Help enforce the movie rating system in a way that’s respectful and clear.
• Monitor auditoriums for picture and sound quality, lighting, audience behavior, and potential piracy.
• Assist with opening and closing duties so every shift starts fresh and ends strong.
• Jump in to support fellow crew members when needed—teamwork makes the movie magic happen.
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Maintain a professional and positive demeanor—our team values fun, respect, and creating a welcoming atmosphere for all.
• Uphold AMC’s standards by adhering to all Company Policies and Procedures.

Job description

AMC Entertainment is hiring crew members to greet guests, handle transactions at the POS, and engage in sales through upselling and merchandising. You will prepare snacks, keep theaters clean, check tickets, and assist with opening/closing duties.

A friendly, team-oriented attitude and a love for movies are essential. The role is suitable for individuals 16+, with flexible hours including evenings, weekends, and holidays.