MoveMore Service Customer Care Representative

Crown Equipment Corporation; Kingman (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Job summary

Crown Equipment Corporation in Kingman, AZ is seeking a service coordinator and data-entry oriented professional focused on processing repair requests, quoting, and invoicing for Crown-owned equipment.

You will enter service orders, track parts, assist technicians, monitor labor hours, and generate reports. Strong communication, accuracy, and teamwork are essential; no sponsorship offered; join a leading forklift manufacturer.

Qualifications

• High school diploma or equivalent required.
• Good communication, analytic, customer care, and computer/data entry skills.
• Ability to work in a team environment.

Responsibilities

• Receive service repair and maintenance requests and enter into branch software.
• Enter service repair information, parts usage, labor hours, and payroll hours.
• Enter and verify work orders, provide quotes, and generate invoices.
• Perform cycle counts and support inventory control.
• Monitor labor hours, warranty reports, and compliance issues.
• Assist parts department in processing and delivering parts orders.

Skills

Communication

Analytical

Customer care

Data entry

Education

High school diploma

Job description

Company Description

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Location

Kingman, AZ, US, 86401

Company Description

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

4x10 Schedule, Currently: T-F

Job Duties

• Receive service repair and maintenance requests from customers, to include Sales and Service Department staff, and enter into branch software. May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by Service Manager or Supervisor. Communicate with sales department and service technicians to relay service request information. Enter Crown-owned equipment repair information.
• Collect and verify that work orders are submitted. Enter service repair information, including repair description, parts usage, labor hours, and payroll hours. Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary. Verify accuracy and generate invoices for mailing.
• Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software. Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met.
• Monitor clockings, lunches, overtime authorization, and labor hours. Complete and upload warranty installation reports. Monitor work in process report and work order completion. Report any compliance issues to management.
• Assist parts department in processing and delivering parts orders to service technicians.
• Maintain and update customer and equipment information. Prepare credit requests and process once approved. Create and run service reports as requested by management. Participate in and lead continuous improvement events when possible. May provide back-up support for parts department. Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Good communication, analytic, customer care, and computer/data entry skills.
• Ability to work in a team environment.
• Per 10-hour shift, must be able to sit 8 hours, stand 1 hour, walk 1 hour, see, talk, and hear. Must be able to frequently keyboard and use the mouse. Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs. Must be able to occasionally work with arms outstretched and work above chest level.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation And Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Nearest Major Market

Lake Havasu

Job Segment

Customer Service Representative, Data Entry, Forklift, Warehouse, Customer Service, Administrative, Manufacturing