Move Operations Lead — Dispatch & Team Growth (4-Day Week)

TWO MEN AND A TRUCK®; Fort Wayne (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

4 day work week

Hourly pay $22-$24

Job summary

TWO MEN AND A TRUCK® Fort Wayne, IN is hiring a Move Manager to lead moving crews and oversee daily operations in a safe, efficient manner. You will collaborate with customers, vendors, and staff to hit operating goals and uphold standards.

Responsibilities include staffing, training, safety compliance, fleet coordination, and performance reviews. A strong focus on leadership, communication, and customer service is essential for success.

Qualifications

• Effective communication skills.
• Highly organized and detail oriented; ability to multi-task.
• Demonstrated ability to lead by example, motivate, take initiative, develop and direct people, be accountable, and hustle.
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action.
• Strong decision-making ability.
• Commitment to customer service and the TWO MEN AND A TRUCK core values.
• Proficient with Microsoft Excel, Word, and Outlook.

Responsibilities

• Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments.
• Lead by example in communication, performance, attitude, attendance, and work ethic; responsible for team development and motivation.
• Promote and protect the TWO MEN AND A TRUCK brand.
• Determine staffing requirements, interview, hire and train new employees, or assist with these processes.
• Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits.
• Assist with coordinating and directing fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner.
• Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines.
• Responsible for employee development, accountability, and corrective action programs.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assist with customer concerns and damage resolution processes as necessary.
• Responsible for being an “on-call” emergency contact outside of normal business hours

Skills

Leadership

Communication

Organized

Multi-tasking

Customer service

Decision making

Tools

Excel

Word

Outlook

Job description

TWO MEN AND A TRUCK® Fort Wayne, IN is hiring a Move Manager to lead moving crews and oversee daily operations in a safe, efficient manner. You will collaborate with customers, vendors, and staff to hit operating goals and uphold standards.

Responsibilities include staffing, training, safety compliance, fleet coordination, and performance reviews. A strong focus on leadership, communication, and customer service is essential for success.