Move In Coordinator

The Osborn; New York (NY); On-site; USD 62,000 - 66,000; Full time

Job summary

The Osborn is seeking a Director of Sales - Move-In Coordinator in Rye, NY. This full-time role pays $62,000.00 to $66,000.00 annually and leads the move-in process for new residents in Independent Living and Assisted Living.

You will coordinate with sales, Level Of Care directors, resident services, facilities, dining, housekeeping, and vendors to ensure a welcoming transition, complete documentation, and occupancy goals across levels of care.

Qualifications

• Associates or Bachelor's degree or equivalent experience.
• Strong interpersonal and communication abilities.
• Experience with CRM, EMR, and MS Office.

Responsibilities

• Assist in move-in process documentation and resident onboarding.
• Support cross-functional teams to ensure smooth move-ins and occupancy.

Skills

Interpersonal skills

Communication skills

Compassion and empathy

CRM systems

Microsoft Office

EMR

Education

Associates or Bachelor's degree in business/marketing/healthcare administration or related field

Tools

CRM systems

Microsoft Office

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DIRECTOR OF SALES Active - Regular full-time Level 12 RYE, NY, US

Salary Range: $62,000.00 To $66,000.00 Annually

The Move‑In Coordinator serves as the primary point of contact for new residents and their families throughout the move‑in process for both Independent Living and Assisted Living. This role is responsible for managing all logistical, administrative, paperwork and communication components of a resident’s transition, ensuring a smooth, welcoming, and emotionally supportive experience. The Move‑In Coordinator works cross‑functionally with sales, all Level Of Care directors, resident services, facilities, dining, housekeeping, and outside vendors to ensure apartments are move‑in ready and resident needs are fully addressed prior to and after move‑in. The coordinator is also responsible for gathering all required documentation and information needed for each Level Of Care - Grandview Assisted Living, H.O.P.E Memory Care and Sterling Park Independent Living and as required by DOH and Osborn Sales policies and procedure.

Key responsiblities

ensure completion of forms and necessary signatures, set up resident record in Point Click Care, create the medical record, coordinate move ins.

This position plays a critical role in first impressions, resident satisfaction, and smooth hand off all new residents as well as documentation required to support occupancy across multiple levels of care. The role will also be able to assist in tours as needed or directed.

Qualifications and Skills

• Associates or Bachelor's Degree in business, marketing, healthcare administration, social services or a related field, or equivalent work experience.
• Strong interpersonal and communication skills and abilities
• Compassion, patience and emotional intelligence
• Proficiency with CRM systems, Microsoft Office, and EMR