Move in Coordinator

Harmony Senior Services; Avon (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Benefits packages (full-time & part‑t

Training & career laddering

Job summary

Harmony Senior Services in Avon, IN is seeking a Move-In Coordinator to welcome new residents and guide families through the move-in process. You will prepare apartments, complete paperwork, and ensure a smooth transition for new residents.

You’ll coordinate assessments, residency agreements, and pro-rated rates, collaborating with Marketing, Business Office, and Healthcare teams to keep resident files complete and up-to-date.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Senior care experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service skills.
• Proficiency with computer programs and administrative systems.
• Ability to lift, carry, and push up to 25 lbs.

Responsibilities

• Coordinate the move-in process for new residents and their families.
• Ensure required assessments and documentation are completed before move-in.
• Complete residency agreements and calculate pro-rated monthly rates.
• Coordinate with team members to ensure apartments are move-in ready.
• Communicate move-in and move-out updates with community leadership.
• Conduct community tours and respond to inquiries when Marketing is unavailable.
• Partner with the Business Office and Healthcare teams to ensure resident files are complete.
• Follow up with new residents and families during the first month to help a smooth transition.
• Build relationships with residents, families, employees, and partners.

Skills

Organizational skills

Communication skills

Relationship-building

Administrative systems

Lifting up to 25 lbs

Education

Bachelor’s degree preferred or equivalent experience

Job description

2141 North Dan Jones Road, Avon, Indiana 46123

Are you organized, compassionate, and passionate about creating a great experience for seniors and their families?Harmony at Avon is looking for a Move-In Coordinator to join our team and play an important role in welcoming new residents to our community.

About the Role

As the Move-In Coordinator, you’ll be the person helping residents and families navigate one of the most important transitions in their lives. From completing move-in paperwork to preparing apartments and following up after move-in, you’ll help ensure every detail is handled with care.

Responsibilities

• Coordinate the move-in process for new residents and their families
• Ensure required assessments and documentation are completed before move-in
• Complete residency agreements and calculate pro-rated monthly rates
• Coordinate with team members to make sure apartments are move-in ready
• Communicate move-in and potential move-out updates with community leadership
• Conduct community tours and respond to inquiries when the Marketing team is unavailable
• Partner with the Business Office and Healthcare teams to ensure resident files are complete
• Follow up with new residents and families throughout their first month to answer questions and support a smooth transition
• Build meaningful relationships with residents, families, employees, community partners, and leadership

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Senior care experience preferred

Required Skills

• Strong organizational and multitasking skills
• Comfortable working with numbers and calculating monthly pro-rated rates
• Excellent written and verbal communication skills
• Strong relationship-building and customer service skills
• Proficiency with computer programs and administrative systems
• Ability to lift, carry, and push up to 25 lbs.

Preferred Skills

• Senior care experience preferred

Pay range and compensation package

• 401(k)
• Full-time and part-time benefits packages
• Training, development, and career laddering opportunities
• The opportunity to make a meaningful difference in the lives of residents and their families

Equal Opportunity Statement

If you’re someone who enjoys helping people, staying organized, and making a difference from day one, we’d love to hear from you.