Move-In Concierge: Insurance Housing & Relocation

CRS Temporary Housing, Inc.; Phoenix (AZ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Equipment provided

Hybrid work arrangement after training

Job summary

CRS Temporary Housing, Inc. is seeking a Move-In Specialist to help customers finalize move-in steps for insurance-covered temporary housing. The role is primarily administrative, coordinating with customers, adjusters, landlords, and CRS teams to ensure timely move-ins.

The position requires strong organization, ability to manage multiple claims, and attention to detail. After a 3-month training, the role shifts to a hybrid schedule with 1 day in office and 4 days remote.

Qualifications

• High school diploma or equivalent required.
• At least three years of customer service experience required.
• Administrative, insurance, accounting, auditing, housing, property-management, or document-review experience preferred.
• Experience reviewing contracts, leases, invoices, financial records, or detailed documents is helpful.

Responsibilities

• Review assigned temporary housing claims and determine what is still needed before the customer can move in.
• Communicate professionally with customers, insurance adjusters, landlords, property managers, and internal departments by phone and email.
• Work to arrange furniture, appliances, and household items for the temporary home.
• Confirm deadlines and important dates throughout every step of the process.
• Enter accurate and detailed notes in Salesforce or other company systems.

Skills

Customer service

Administrative

Communication

Documentation

Multitasking

Education

High School Diploma

Tools

Salesforce

Job description

CRS Temporary Housing, Inc. is seeking a Move-In Specialist to help customers finalize move-in steps for insurance-covered temporary housing. The role is primarily administrative, coordinating with customers, adjusters, landlords, and CRS teams to ensure timely move-ins.

The position requires strong organization, ability to manage multiple claims, and attention to detail. After a 3-month training, the role shifts to a hybrid schedule with 1 day in office and 4 days remote.