Mountain Studio Retail Community Outreach Lead | Boston, MA (Part-Time)

Stio®

Boston (MA)

On-site

USD 27,552 - 31,684

Part time

14 days+

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Benefits offered by this job

Employee Assistance Program

Gear test

Flexible scheduling

Discounted products

Community engagement opportunities

Job summary

Join a dynamic team as a Retail Community Outreach Lead in Boston, where you'll engage with customers and foster community connections. This part-time role offers the chance to coordinate exciting retail events and provide exceptional service, all while sharing your passion for the mountain lifestyle. Embrace the opportunity to work in a vibrant retail environment, contribute to meaningful partnerships, and help elevate the Stio brand. If you're enthusiastic about community engagement and customer experiences, this is the perfect role for you!

Qualifications

Excellent customer service and interpersonal skills required.
Retail, sales, and/or service experience preferred.
Proactive learner eager to be part of a growing team.

Responsibilities

Coordinate and support retail events and activations.
Create a welcoming customer experience in the retail space.
Provide knowledgeable details of Stio products and sales.

Skills

Customer Service

Interpersonal Skills

Project Management

Retail Experience

Event Coordination

Communication Skills

Flexibility

Education

High School Diploma or GED

Tools

Point of Sale System

Microsoft Office

Excel

Asana

Job description

Mountain Studio Retail Community Outreach Lead | Boston, MA (Part-Time)

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About Stio
Stio is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its eleven Mountain Studio retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Bozeman, MT, Boston, MA and Bend, OR.

YOUR ROLE
The Retail Community Outreach Lead is a part-time hourly role at our Boston, MA retail location. Retail Community Outreach Leads are responsible for providing an exceptional brand experience with customers at our Boston Mountain Studio. They are required to deliver an outstanding customer experience, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. They are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.

Retail Community Outreach Leads are responsible for coordinating and supporting meaningful local partnerships and events throughout the year to drive brand awareness, traffic, and revenue. This part-time, hourly role offers designated time each week to coordinate and support retail events and activations. When not using dedicated time to coordinate and support events and activations, the lead will be scheduled for shifts on the sales floor engaging with customers and selling products.

Your Responsibilities
Community outreach duties include:

Coordinate and support retail events and activations, both in store and in the community
Collaborate with store leadership team, other Retail Community Outreach Leads and HQ Marketing team to execute meaningful, impactful ad placement, partnerships, events and activations throughout the year
Partner with the Mountain Studio Manager to maximize the retail marketing budget, planning the schedule ahead throughout the following year
Update and look ahead to asset needs, event support needs, requests and timelines, work with HQ brand and creative teams on communication tools and lead times
Responsible for event setup, tabling, and active engagement with attendees of in store and off site events to promote brand awareness and foster community relationships
Manage requests and timeline needs in Asana for assets from internal creative team
Contribute to weekly/monthly/quarterly metric tracking and post activation reporting, using this data to evaluate ROI and inform future planning

Sales & service duties include:

Create a welcoming customer experience in our Mountain Studio retail space
Provide knowledgeable and up to date details of Stio products, sales, and pricing
Maintain visual store aesthetic through routine cleaning, mannequin changes, organizing displays and general tidying of the floor
Receive inventory shipments, restocking inventory on the sales floor, and maintaining an organized back-stock
Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards
Other operational duties including answering phones and fulfilling customer service shipments

Your Skills And Experience

Excellent customer service and interpersonal skills required
Retail, sales, and/or service experience preferred
Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
Display a passion for engaging with your community, and have proven project management or event experience
Understanding of the Stio brand and identifying brand partners and activation opportunities
Flexibility to work Weekends, Evenings and Holidays required, including representing Stio at key in-store and off-site events which may be outside of normal store hours
High School Diploma or GED preferred
Proactive learner who is eager to be part of a growing Stio team
Computer proficiency and POS experience
Microsoft Office and Excel Skills preferred
Email and phone communication skills required

THE FINE PRINT

Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
Must have own vehicle and able to travel to off site events and activations
Roles are part time, hourly, non-exempt
Employee Assistance Program
Gear test, perks, and more
Hourly Rate: $20-$23 based on experience

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

Seniority level