Mountain School Supervisor - Sales & Administration - Snowbird

powdr; Snowbird (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Ski pass

Discounts on dining & retail

Insurance eligibility

Job summary

Powdr's Snowbird resort is seeking a Mountain School Sales & Administration Supervisor to oversee daily operations of Mountain Center, Lesson Center, and Rental Shop, ensuring exceptional guest experiences. You will lead instructional and support staff, manage bookings, and coordinate with multiple departments for smooth service.

The role reports to the Senior Manager of Sales & Administration, working with instructors, guides, and resort teams to resolve guest issues and uphold high service

Qualifications

• Exceptional customer service, communication, and interpersonal skills.
• Strong problem-solving abilities and sound decision-making skills.
• Ability to effectively lead teams and collaborate across multiple departments.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work confidently with children, families, guests, instructors, and employees.
• Proactive approach to operational improvement and issue resolution.
• Experience with RTP, FLAIK, Workday, Microsoft Office, and social media platforms preferred.
• Experience in snowsports, rentals, sales, hospitality, recreation, or a comparable operational environment.
• Knowledge of the ski and snowboard industry preferred.
• Skiing or snowboarding experience is beneficial but not required.
• Ability to lift up to 40 pounds and perform the physical requirements of the position.
• Must be at least 21 years old.

Responsibilities

• Supervise daily operations of the Mountain Center, Lesson Center, and Mountain School Rental Shop.
• Coordinate lesson and Mountain Guide operations, including instructor lineups, in partnership with Lesson Supervisors and Mountain School leadership.
• Manage bookings and guest information through RTP, ensuring accuracy and efficiency.
• Address guest concerns, investigate service issues, and coordinate resolutions with appropriate departments.
• Schedule and support sales and rental shop staff using FLAIK and Workday.
• Assist with staffing, operational coverage, and overall lesson management support.
• Serve as the primary liaison for school programs, sponsored groups, PSIA clinics, examinations, and other partner organizations.
• Coordinate VIP guest experiences and instructor support with Mountain School leadership.
• Oversee rental equipment inventories and departmental uniform distribution.
• Maintain guest check-in areas, fencing, signage, and operational setup.
• Update and maintain standard operating procedures, training resources, and operational documentation.
• Provide training, coaching, and ongoing support for team members.
• Support all payroll administration, reporting, system maintenance, and helpdesk coordination.
• Act as a resource for guests, instructors, and employees by providing operational guidance and support.
• Manage Mountain School social media content in accordance with department standards.
• Deliver exceptional service to guests of all ages while identifying opportunities to improve the guest experience.
• Assume operational and leadership responsibilities in the absence of the Business Manager or Senior Manager of Sales & Administration.
• Be available for early canyon travel, overnight resort stays, and a variety of indoor and outdoor winter work environments.

Skills

Customer service

Team leadership

Problem solving

Communication

Organization

Child-friendly

Operations optimization

RTP/FLAIK/Workday

Ski knowledge

Physical ability

Tools

RTP

FLAIK

Workday

Microsoft Office

Social media management

Job description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Mountain School Supervisor - Sales & Administration

LOCATION: Snowbird

STATUS: Seasonal, Full-time, Salaried

SCHEDULE: Variable

Winter Season, typically November 1st to May 1st (subject to operational needs).

Five days per week across a seven-day schedule.

Must be available to work weekends, holidays, and any day of the week as needed.

Typical shift: 8:00 am to 5:00 pm.

SUMMARY

The Mountain School Sales & Administration Supervisor oversees the daily operations of Mountain School sales, rentals, guest services, and base facilities. As a member of the Mountain School leadership team, this position supports the delivery of exceptional guest experiences while supervising operational teams, coordinating lesson and guide operations, and ensuring efficient service across Mountain School locations. Reporting to the Senior Manager of Sales & Administration, this role works closely with instructors, guides, supervisors, and other resort departments to support daily operations, resolve guest issues, and maintain high standards of service. The position collaborates regularly with Retail, Parking, Lifts, Ski Patrol, Food & Beverage, Marketing, Village Operations, Information Systems, Accounting, and other Snowbird departments.

WHAT YOU'LL DO

• Supervise daily operations of the Mountain Center, Lesson Center, and Mountain School Rental Shop.
• Coordinate lesson and Mountain Guide operations, including instructor lineups, in partnership with Lesson Supervisors and Mountain School leadership.
• Manage bookings and guest information through RTP, ensuring accuracy and efficiency.
• Address guest concerns, investigate service issues, and coordinate resolutions with appropriate departments.
• Schedule and support sales and rental shop staff using FLAIK and Workday.
• Assist with staffing, operational coverage, and overall lesson management support.
• Serve as the primary liaison for school programs, sponsored groups, PSIA clinics, examinations, and other partner organizations.
• Coordinate VIP guest experiences and instructor support with Mountain School leadership.
• Oversee rental equipment inventories and departmental uniform distribution.
• Maintain guest check-in areas, fencing, signage, and operational setup.
• Update and maintain standard operating procedures, training resources, and operational documentation.
• Provide training, coaching, and ongoing support for team members.
• Support all payroll administration, reporting, system maintenance, and helpdesk coordination.
• Act as a resource for guests, instructors, and employees by providing operational guidance and support.
• Manage Mountain School social media content in accordance with department standards.
• Deliver exceptional service to guests of all ages while identifying opportunities to improve the guest experience.
• Assume operational and leadership responsibilities in the absence of the Business Manager or Senior Manager of Sales & Administration.
• Be available for early canyon travel, overnight resort stays, and a variety of indoor and outdoor winter work environments.

WHAT YOU NEED TO GET THE JOB DONE

• Exceptional customer service, communication, and interpersonal skills.
• Strong problem-solving abilities and sound decision-making skills.
• Ability to effectively lead teams and collaborate across multiple departments.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work confidently with children, families, guests, instructors, and employees.
• Proactive approach to operational improvement and issue resolution.
• Experience with RTP, FLAIK, Workday, Microsoft Office, and social media platforms preferred.
• Experience in snowsports, rentals, sales, hospitality, recreation, or a comparable operational environment.
• Knowledge of the ski and snowboard industry preferred.
• Skiing or snowboarding experience is beneficial but not required.
• Ability to lift up to 40 pounds and perform the physical requirements of the position.
• Must be at least 21 years old.

WORKING CONDITIONS

• Fast-paced, guest-facing environment with frequent interruptions and changing priorities.
• Combination of indoor and outdoor work in winter mountain conditions.
• Regular standing, walking, and movement throughout the workday.
• Occasional use of hand tools and equipment.
• Exposure to variable weather and operational conditions.

WHY WORK HERE

• Ski pass and complimentary ticket benefits.
• Discounts on Snowbird dining, retail, lodging, Mountain School programs, and daycare.
• Medical, dental, vision, and accident insurance eligibility based on position and seaso