Mountain Resort Greeter & Guest Experience Host

Breckenridge Grand Vacations, LLC; Breckenridge (CO); In loco; USD 30.000 - 35.000; Part-time

Vantaggi offerti da questo lavoro

Health, vision, and dental insurance

Company-paid life insurance

Biannual bonuses

Tuition Reimbursement Program

Employee Wellness programs

Descrizione del lavoro

Breckenridge Grand Vacations is hiring a Greeter for Bar Down Tavern, located at Grand Lodge on Peak 7 in Breckenridge. The role is part-time and non-exempt, with varied shifts including weekends and holidays. Compensation ranges from $22.00 to $25.25 per hour (DOE).

You will welcome guests, manage reservations, guide seating, and help maintain a smooth, welcoming flow for breakfast, lunch, and après-ski experiences with mountain views.

Competenze

• Friendly, outgoing personality with strong customer service skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Basic computer proficiency (email, reservation systems, etc.).
• Ability to stand/walk for extended periods and lift to 20 lbs.
• Willingness to work evenings, weekends, and holidays as needed.
• Must pass Colorado Responsible Alcohol Vendor Training within 30 days of hire.

Mansioni

• Greet guests warmly upon arrival, setting a positive tone for their dining experience.
• Manage reservations, walk-ins, and seating arrangements using the restaurant’s system.
• Monitor and communicate accurate wait times to guests during peak periods.
• Escort guests to tables, providing menus and informing them of specials or promotions.
• Accommodate special requests (e.g., highchairs, accessibility needs, large parties).
• Thank guests upon departure and invite them to return.
• Maintain an organized seating chart and coordinate with servers for efficient table turnover.
• Balance guest flow to optimize server workloads and kitchen pacing.
• Answer phone calls, take reservations, and respond to guest inquiries.
• Keep the host stand, entrance, and waiting areas clean and presentable.
• Resolve guest concerns promptly and professionally ("end of the line" approach).
• Escalate unresolved issues to management while ensuring guest satisfaction.
• Uphold company hospitality standards, policies, and safety protocols.
• Follow up on guest feedback to improve service.
• Communicate effectively with servers, bussers, and managers to ensure smooth operations.
• Assist with light bussing or table resetting during busy periods.
• Attend staff meetings and training sessions.

Conoscenze

Customer service

Multitasking

Communication

Interpersonal skills

Basic computer skills

Strumenti

OpenTable

Resy

Descrizione del lavoro

Breckenridge Grand Vacations is hiring a Greeter for Bar Down Tavern, located at Grand Lodge on Peak 7 in Breckenridge. The role is part-time and non-exempt, with varied shifts including weekends and holidays. Compensation ranges from $22.00 to $25.25 per hour (DOE).

You will welcome guests, manage reservations, guide seating, and help maintain a smooth, welcoming flow for breakfast, lunch, and après-ski experiences with mountain views.