Mountain Resort Bellperson & Guest Services

Alterra Mountain Company; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Season pass

Free skiing for dependents

Ski/ snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check

Equal opportunity employer

Job summary

Mammoth Mountain is seeking a friendly guest services professional to welcome guests, assist with valet services, and provide information about the hotel and local area in a ski resort setting.

The role requires a minimum of 2 years in guest service or related fields, a high school diploma, and a valid California driver’s license. This seasonal position offers employee discounts, a family pass program, and opportunities across Alterra Resorts.

Qualifications

• Minimum of 2 years of guest service, public relations or sales experience.
• High School Diploma or equivalent.
• Must have valid California driver's license.
• Hotel or Resort experience preferred.
• Professional demeanor, attitude and appearance.
• Ability to effectively communicate to guests, employees & management.
• Ability to perform under pressure and solve problems.

Responsibilities

• Meets and greets guests as they arrive at the resort.
• Opens car doors and welcomes guests to the hotel.
• Offers guests assistance with valet services and luggage.
• Removes luggage from cars and place on bell carts.
• Responsible for parking cars utilizing the valet service.
• Provides information about rooms, hotel, ski area and local area.
• Assists guests with valet parking.
• Provide guests with ski valet services.
• Assist the front desk with service delivery of newspapers, packages, and towels.
• Offers additional and concierge services.
• Sells hotel by offering property shows and answering general inquiries.
• Completes daily checklist to maintain the overall appearance of the hotel and guest experience; which includes but is not exclusive to snow shoveling, trash removal and light cleaning.
• Performs related services as requested by Front Desk and Management.
• Cross training in alternative departments and properties included.

Skills

Guest service

Communication

Professional demeanor

Problem solving

Work ethic

Education

High School Diploma or equivalent

Job description

Mammoth Mountain is seeking a friendly guest services professional to welcome guests, assist with valet services, and provide information about the hotel and local area in a ski resort setting.

The role requires a minimum of 2 years in guest service or related fields, a high school diploma, and a valid California driver’s license. This seasonal position offers employee discounts, a family pass program, and opportunities across Alterra Resorts.