Mountain Mike's Pizza Team Member Surprise, AZ

Mountain Mike's Pizza; Surprise (AZ); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Mountain Mike's Pizza in Surprise, Arizona is looking for a dynamic and customer-oriented Employee to enhance the overall dining experience. In this role, you'll greet guests, manage orders, and ensure cleanliness in the dining area while assisting in food preparation and cooking tasks.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work in a fast-paced team environment. Availability for various shifts is critical to meet restaurant needs.

Qualifications

• Prior experience in a customer-facing role, preferably in a hospitality setting.
• Excellent verbal communication skills for customer and team interaction.
• Ability to handle orders accurately in a high-pressure environment.
• Experience working collaboratively in a team-oriented environment.
• Flexibility to work various shifts, including evenings and weekends.
• Capable of standing for long periods during busy periods.
• Knowledge of health and safety standards relevant to food service.
• Experience in a kitchen environment is preferred but not mandatory.

Responsibilities

• Greet customers and provide menus while answering initial questions.
• Take orders accurately and process payments efficiently.
• Deliver food and beverages to customers on time.
• Maintain cleanliness of the dining area throughout the shift.
• Address and resolve customer complaints diplomatically.
• Assist with preparing ingredients for cooking.
• Participate in cooking and assembling dishes.
• Ensure kitchen area cleanliness and organization.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Flexibility

Physical Stamina

Health and Safety Awareness

Experience in Kitchen Operations

Team Collaboration

Adaptability

Attention to Detail

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement

Position Overview

We are looking for a dynamic and customer-oriented Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, maintaining cleanliness in the dining area, food preparation, cooking, cleaning, and dishwashing, contributing to the efficient operation of our restaurant

Key Responsibilities

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.
• Food Preparation: Assist with preparing ingredients for cooking, including washing, cutting, and marinating.
• Cooking: Participate in cooking and assembling dishes as needed, following recipes and kitchen directives.
• Cleaning and Maintenance: Ensure the kitchen area remains clean and organized, adhering to health and sanitation guidelines. This includes washing dishes and maintaining cleanliness of work stations.
• Equipment Handling: Properly use and maintain kitchen equipment, reporting any malfunctions or safety issues to the kitchen manager.
• Support Duties: Support other kitchen functions by stepping in to help with various tasks as needed, ensuring smooth operations during peak times.

Qualifications

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.
• Experience in Kitchen Operations: Prior experience in a kitchen environment is preferred but not mandatory. Training will be provided for specific duties.
• Team Collaboration: Ability to work effectively within a team to meet the demands of the kitchen.
• Adaptability: Flexibility to take on various tasks within the kitchen and adapt to changing demands.
• Attention to Detail: Focus on quality and cleanliness in food preparation and kitchen maintenance.
• Physical Stamina: Capability to handle the physical demands of a kitchen environment, including standing for long periods and handling kitchen equipment safely.
• Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.