Mountain Lodge Supervisor - Hospitality Lead

Cataloochee; Maggie Valley (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Ski privileges

Snowboard privileges

Job summary

Cataloochee Ski Area in Maggie Valley, North Carolina, is hiring a Full-Time, Year-Round Lodgekeeping Supervisor to lead the lodge keeping team and ensure guest-ready facilities. The role emphasizes hands-on leadership, quality cleanliness, and seamless resort operations.

The ideal candidate brings housekeeping or hospitality management experience, strong organizational skills, and a customer-service mindset to maintain high standards year-round in a mountain setting.

Qualifications

• Previous housekeeping, hospitality, custodial, or facility management experience required.
• Prior supervisory or team leadership experience preferred.
• Strong organizational and communication skills.
• Excellent attention to detail and commitment to high standards.
• Ability to lead by example and motivate a team.
• Customer service mindset with a positive attitude.
• Ability to lift up to 50 pounds and perform physical tasks throughout the workday.
• Ability to work flexible schedules, including weekends and holidays as needed.

Responsibilities

• Supervise and lead lodge keeping staff in daily cleaning operations.
• Schedule, train, coach, and evaluate team members.
• Conduct regular inspections of lodge facilities to ensure cleanliness and quality standards.
• Coordinate cleaning of guest areas, restrooms, administrative offices, rental facilities, and common spaces.
• Monitor and maintain inventory of cleaning supplies, equipment, and materials.
• Ensure adherence to company safety standards and procedures.
• Respond professionally and promptly to facility-related guest concerns.
• Assist with deep cleaning projects and seasonal facility preparations.
• Maintain records related to staffing, inspections, supply usage, and department activities.
• Collaborate with other departments to support smooth and efficient resort operations.

Skills

Leadership

Organization

Communication

Customer service

PhysicalAbility

Flexibility

Supervisory experience

Detail-oriented

Job description

Cataloochee Ski Area in Maggie Valley, North Carolina, is hiring a Full-Time, Year-Round Lodgekeeping Supervisor to lead the lodge keeping team and ensure guest-ready facilities. The role emphasizes hands-on leadership, quality cleanliness, and seamless resort operations.

The ideal candidate brings housekeeping or hospitality management experience, strong organizational skills, and a customer-service mindset to maintain high standards year-round in a mountain setting.