Mountain Guest Experience Specialist

Monarch Co; Salida (CO); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Monarch Season Pass

Job summary

Monarch Mountain in Salida, CO seeks an enthusiastic Monarch Experience Specialist to join the Reservations Department. You will book lift tickets, retail, tubing, rentals, and lessons while delivering friendly, accurate information to guests from a slope-side office.

Excellent communication and a team-focused mindset are essential. The role requires flexible hours including weekends and holidays, with training provided on Monarch Mountain products and systems.

Qualifications

• Excellent communication skills.
• Attention to detail.
• Cash handling experience.
• Able to work weekends and holidays.

Responsibilities

• Take inbound calls and book resort services.
• Maintain knowledge of Monarch Mountain and available products.
• Meet productivity and quality standards.
• Provide world-class guest service and assist with retail sales.
• Cross-train with Guest Service desk and Ticket counter.

Skills

Communication

Attention to detail

Customer service

Sales skills

Teamwork

Education

High School Diploma or GED

College degree preferred

Job description

Monarch Mountain in Salida, CO seeks an enthusiastic Monarch Experience Specialist to join the Reservations Department. You will book lift tickets, retail, tubing, rentals, and lessons while delivering friendly, accurate information to guests from a slope-side office.

Excellent communication and a team-focused mindset are essential. The role requires flexible hours including weekends and holidays, with training provided on Monarch Mountain products and systems.