MONARCH EXPERIENCE SPECIALIST

Priority Dispatch Corp.; Salida (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monarch Season Pass

Employee benefits

Job summary

Monarch Mountain in Colorado seeks a Monarch Experience Specialist to handle inbound guest calls and reservations, and to upsell resort services. You will work in a fast-paced environment, maintaining product knowledge and delivering world-class customer service.

The role requires strong communication, attention to detail, and the ability to work weekends and holidays. A seasonal, winter schedule with competitive compensation and a Monarch Season Pass is offered.

Qualifications

• Must be 18 years or older.
• Legal work status in the United States.
• High School Diploma or GED required.

Responsibilities

• Take inbound calls and assist guests with reservations.
• Maintain knowledge of Monarch Mountain products and services.
• Upsell products and assist with retail, rentals, lessons, and lift tickets.
• Provide world-class service and accurate information to guests.
• Collaborate with team to ensure smooth operations and scheduling.

Skills

Communication

Customer service

Sales

Teamwork

Attention to detail

Computer skills

Education

High School Diploma or GED

Job description

JOB SUMMARY:The Reservations Department is a fun and exciting way to join the ski industry and the Monarch family. This department is an upbeat, energetic environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Monarch Mountain season pass. The Monarch Experience Specialist should be eager to learn, experience, and curate all that Monarch and the surrounding areas have to offer.The Monarch Experience Specialist should be enthusiastic about working in a fast-paced sales and customer service environment. The Monarch Experience Specialist is an ambassador for the mountain and books all resort services for our guests. The responsibility of the Monarch Experience Specialist is to determine guest needs and match them with the appropriate products, all while setting clear and accurate expectations and ensuring reservations are free from error. The Monarch Experience Specialist with be working with all products available at the Mountain including, but not limited to, lift tickets, retail, tubing, rental equipment, and ski/board lessons.Excellent communication, attention to detail, customer service, sales skills, teamwork, and ability to work in an office environment are a must. This position requires the ability to have a flexible schedule, including weekends & holidays, and requires the ability to use multiple software applications at a time. Intermediate to advanced computer skills are necessary for all qualified candidates. Product, resort, sales, and system application training will be provided.ESSENTIAL DUTIES:The Monarch Experience Specialist responsibilities include, but are not limited to the following:Be responsible for taking inbound calls.Maintain an advanced knowledge of Monarch Mountain and available products as well as general knowledge of surrounding area.Be on-time for all scheduled shifts and maintain acceptable attendance.Meet productivity and quality standards.Give world-class service to all guests.Assist with special projects and/or tasks when needed.Assist with retail sales, stocking and presentationHave fun on the phone! Create relationships with our guests and be excited about the product you have to offer.Function as an ambassador of Monarch Mountain.Model and share the Monarch \"culture\" with our guests and employees.Uphold the most professional image.Continually strive to exceed our guests’ expectations and create memories for our guests and staff.Cross-train with our Guest Service desk and Ticket counter.Other duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.PERSONAL ATTRIBUTES:Passionate about living and working in a mountain atmosphere.Is honest and dependable.Positive attitude.Great work ethic.Must be able to work as an individual and as a team.Excellent communication skills.Attention to detail.Can maintain confidential information.Professional appearance.Follow established policies and procedures, is supportive of our core values, and sets the example for othersCan handle fast paced and high-pressure environment.Cash handling experience.Prioritize and maintain a good work-life balance.Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)JOB REQUIREMENTS:Minimum Age: 18Legal citizen of the United States or possess other proper work permit authentication.High School Diploma or GED required, college degree preferred.Basic to advanced computer skills.Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.JOB TYPE: Winter SeasonalCOMPENSATION AND BENEFITS:Compensation: Proposed hiring rate starts at $19.00 (actual pay will be adjusted based on experience).Benefits: Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)JOB POSTING DEADLINE: October 16, 2026This Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign. Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.