Mountain Dining Supervisor: Lead Guest Experience & Ops

Boyne Resorts; Snoqualmie Pass (WA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Ally Health benefit

Job summary

The Summit at Snoqualmie, part of Boyne Resorts, is seeking a Food & Beverage Supervisor. The role leads front-line teams across mountain dining venues and works closely with Environmental Services to keep lodges guest-ready.

Reporting to the Food & Beverage Manager, you will coach staff, manage schedules, and analyze daily metrics to optimize cost and labor while delivering exceptional guest experiences.

Qualifications

• Must have proactive, positive supervisory and leadership skills.
• Ability to multitask and stay focused on core objectives under pressure.
• Strong communication, listening, and diplomatic problem-solving skills with team members and guests.
• Must obtain and maintain a valid Washington State Food Worker Card.
• Must secure a Washington State MAST permit.

Responsibilities

• Plan, implement, and optimize service delivery strategies across shifts.
• Manage scheduling, payroll, inventory, and procurement to support consistent operations.
• Maintain optimal stock levels through strategic inventory and procurement management.
• Implement asset protection, inventory controls, and security protocols to minimize shrinkage.
• Monitor health code compliance and coordinate with health inspectors.
• Maintain equipment and facility standards, enforcing established procedures.
• Manage complex guest relations and team dynamics during high-pressure situations.
• Partner with Cleanliness & Facilities teams to keep lodges and plazas presentation-ready.
• Coach and mentor team members through performance feedback and training.
• Support career advancement planning for team members.
• Provide hands-on operational support during opening, peak service, and closing.
• Analyze daily business metrics and make adjustments to manage cost and labor.

Skills

Leadership

Multitasking

Communication

WA Food Worker Card

MAST permit

Job description

The Summit at Snoqualmie, part of Boyne Resorts, is seeking a Food & Beverage Supervisor. The role leads front-line teams across mountain dining venues and works closely with Environmental Services to keep lodges guest-ready.

Reporting to the Food & Beverage Manager, you will coach staff, manage schedules, and analyze daily metrics to optimize cost and labor while delivering exceptional guest experiences.