Mountain Activities Supervisor

Four Seasons; Wyoming (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free ski pass

Discounted housing

Retail discounts

Free meals

Dry cleaning

Ski storage

Job summary

Four Seasons Jackson Hole is seeking a Basecamp Supervisor to direct day-to-day operations of the ski shop in the absence of Base Camp management. You will oversee shop floor tasks, rentals, sales, and guest needs while maintaining product knowledge and service standards.

Ideal candidates bring ski shop or supervisory experience, a positive attitude, strong guest service skills, and the ability to work a flexible schedule including evenings, weekends and holidays.

Qualifications

• Experience in ski shop supervision or related retail leadership.
• Strong guest service mindset with a focus on customer satisfaction.
• Ability to lead and motivate staff and delegate tasks effectively.

Responsibilities

• Direct day-to-day operations of the ski shop in absence of Base Camp management.
• Oversee shop floor tasks, ensure all duties are completed.
• Supply ski and snowboard rentals, manage retail sales, attend to guest needs.
• Manage staff, guests, gear and business flow when needed.
• Demonstrate product knowledge and awareness of winter sports trends.
• Delegate opening/closing tasks and troubleshoot issues.
• Maintain a clean workspace, merchandise retail, drive revenue.
• Act as role model for training and coaching.
• Support management with staff evaluations and recognition.
• Adhere to standards and service steps.

Skills

Ski shop supervision

Guest service

Staff management

Tools

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• The Basecamp Supervisor is responsible for directing the day to day operations of the ski shop in absence of Base Camp management.
• The Supervisor oversees the daily operations on the shop floor making sure all tasks are completed.
• The Supervisor is responsible for supplying ski and snowboard rentals, retail sales, and attending to guest needs.
• Must be able to manage staff, guests, gear and business flow when needed.
• Ability to show a working knowledge of products and trends within winter sports industry.
• Delegate daily duties like opening and closing tasks, critically think and troubleshoot issues and guest concerns.
• Other tasks include maintaining a clean workspace, merchandising retail, driving revenue, and motivating staff.
• Be a role model for excellence in training and coaching.
• Support Basecamp management and assist with staff performance evaluations, delivering recognition, coaching, and disciplinary action when requested.
• Adhere to Forbes standards and steps of service.

Preferred Qualifications

• Ski shop supervisor must be motivated, have a positive attitude and detailed experience in winter sports.
• Excellent personal skills particularly when dealing with Guest Service scenarios.
• Previous ski shop, retail shop, or supervisory experience preferred.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This includes evenings, weekends and holidays.
• This position requires the ability to lift up to 50lb.
• Proficiency with Microsoft Office, Windows based applications and internet-based software.
• Successful candidate must possess legal work authorization in the United States.

Benefits!

• FREE Jackson Hole Mountain Resort Ski Pass
• Discounted housing available
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affordate Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal