Mount Vernon Receptionist

Anew Behavioral Health; Mount Vernon (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Paid time off

Company-paid holidays

Insurance benefits on start

Flexible scheduling

Free CEUs

Job summary

Anew Behavioral Health is seeking a Receptionist to coordinate and schedule appointments, provide exceptional customer service, and collaborate with the scheduling team to keep clinics running smoothly. Responsibilities include answering phones, verifying insurance, collecting co-pays, guiding clients through check-in, updating records in the EHR, and assisting billing with any coding issues.

This full-time role is Monday–Friday, 8:00 AM to 5:00 PM, located at Mount Vernon, OH, with benefits

Qualifications

• High school diploma required; associate's degree preferred.
• Experience in appointment scheduling or customer service is preferred.
• Ability to follow HIPAA and maintain confidentiality.
• Strong interpersonal and organizational skills.

Responsibilities

• Welcomes and greets clients, notifies providers of arrival.
• Checks in clients and scans paperwork into the EHR.
• Verifies insurance and collects co-pays at arrival and during scheduling.
• Schedules intake appointments and explains required items.
• Orients clients to the space and provides patient rights and privacy information.
• Answers calls and handles appointment-related inquiries.
• Updates systems with changes to client information.
• Schedules follow-up appointments and processes check-out and surveys.
• Assists billing with coding denials and related issues.
• Maintains medical records and correspondence; manages mail.
• Attends trainings and team meetings; performs other duties.

Skills

Customer service

Appointment scheduling

Interpersonal skills

Organizational skills

MS Office

Education

High school diploma

Associate's degree preferred

Tools

EHR platforms

Job description

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Potential Benefits

• Weekly Pay
• Paid time off
• Company-paid holidays
• Insurance Benefits Eligibility on Start Date
• Flexible Scheduling and choice of schedule
• Free CEU's

If you are looking for more details about us, please visit https://anewbh.com/.

Summary

The Receptionist is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The Receptionist will be responsible for answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling client appointments, greeting and assisting client during check-in, and obtaining client documentation.

Duties and Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.
• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and send client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client’s ability to receive treatment.
• Assists in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Other duties as assigned.

Supervision Given

The Receptionist does not supervise.

Supervision Received

The Receptionist reports to the Operations Manager/Assigned Supervisor.

Qualifications

The Receptionist must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR platforms. The Receptionist must also understand and follow HIPAA compliance.

Education

A High school diploma with experience noted below is required. An associate’s degree in a Healthcare related field is preferred.

Certification

None Required

Experience/Skills

Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort

Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.

Background

Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule

Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

Benefits

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday

The Pay Range For This Role Is

18 - 20 USD per week(809 Coshocton Ave Mount Vernon)