Receptionist

Anew-Behavioral-Health; Dayton (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Paid time off

Company-paid holidays

Insurance Benefits Eligibility on On-?

Flexible Scheduling

Job summary

Anew Behavioral Health is seeking a Receptionist to coordinate and schedule client appointments, provide exceptional customer service, and support accurate records in a healthcare setting.

Responsibilities include greeting clients, verifying insurance, handling check-in/out, and assisting billing with documentation while maintaining HIPAA compliance. This is a full-time role with benefits and regular hours at our Dayton, OH location.

Qualifications

• Excellent interpersonal and written communication skills.
• Strong organizational abilities and attention to detail.
• Familiarity with MS Office and online EHR platforms; HIPAA compliance knowledge.

Responsibilities

• Greet clients and check in for appointments.
• Answer phones, schedule appointments, and verify insurance.
• Collect co-pays and update patient information in the system.
• Maintain accurate medical records and documentation.

Skills

Interpersonal skills

Organizational skills

MS Office

HIPAA compliance

Education

High school diploma

Associate degree (preferred)

Tools

MS Office

Electronic Health Records (EHR)

Job description

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture:

Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment:

Get involved in community outreach, holiday events, team parties, monthly "First Friday" all-staff events, and much more!

Recovery Friendly Workplace:

We are a certified Recovery Friendly Workplace that values lived experience and understanding.

• Weekly Pay
• Paid time off
• Company-paid holidays
• Insurance Benefits Eligibility on Start Date
• Flexible Scheduling and choice of schedule

The Receptionist is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The Receptionist will be responsible for answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling client appointments, greeting and assisting client during check-in, and obtaining client documentation.

Duties and Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.
• Confirms client's appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client's return appointment and checks client out at end of visit and send client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client's ability to receive treatment.
• Assists in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client's care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Other duties as assigned.

Supervision Given:

The Receptionist does not supervise

Supervision Received:

The Receptionist reports to the Operations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionist must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR platforms. The Receptionist must also understand and follow HIPAA compliance.

Education:

A High school diploma with experience noted below is required. An associate's degree in a Healthcare related field is preferred.

Certification:

None Required

Experience/Skills:

Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort:

Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.

Background:

Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule:

Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday