Motorist Assistance Patrol (MAP) Operator - Baton Rouge

Serco; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Tuition reimbursement

Job summary

Serco Inc. in Baton Rouge, LA, is hiring a MAP Operator to monitor highways, respond to incidents, and coordinate with police and responders. The role includes providing roadside assistance and traffic management as part of the MAP program.

The position requires a high school diploma, valid LA driver’s license, and ability to work outdoors and pass training to become certified. Flexibility with shifts and up to 50 lbs lifting is expected.

Qualifications

• High school diploma or equivalent.
• 0-2 years’ incident management or related field.
• Must possess a valid Louisiana driver’s license.
• Availability to work various shifts, weekends, and holidays.
• Able to work outdoors and lift 50 lbs.
• Able to speak English (Bilingual is a plus).
• Minimum age requirement of 21.
• Must pass classroom and field training to be certified.

Responsibilities

• Monitor state highways for crashes, disabled/abandoned vehicles, debris, and lane-closing events.
• Provide roadside assistance (changing tires, battery jumps, fuel, debris removal).
• Work closely with police and other first responders at highway incidents.
• Provide incident response, on-scene traffic control and limited first aid.
• Provide Traffic Incident Management (TIM) services.
• Use two-way radio or smartphone to coordinate with TMC and police.
• Observe safety procedures at all times.
• Complete training to be certified as a motorist assistance operator.

Skills

English language

Driver's license

Physical stamina

Availability to work varied shifts

Able to pass training

21 years or older

Education

High school diploma or equivalent

Job description

Position Description & Qualifications

Join Serco as a Motor Assistance Patrol Operator in Baton Rouge, Louisiana! Preview this exciting opportunity here: https://youtu.be/KOLRuH975NM

Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public.

You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily.

As a MAP Operator, You Can Expect To

• Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
• Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
• Work closely with police and other first responders at highway incidents.
• Provide incident response, on-scene traffic control and limited first aid .
• Provide Traffic Incident Management (TIM) services.
• Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
• Observe required safety procedures to avoid injury and accidents, at all times.
• Complete a combination of classroom and field training to be certified as a motorist assistance operator.

To Be Successful In This Role You Will Have

• High school diploma or its equivalent
• 0-2 years’ experience in incident management or related field
• Must possess a valid Louisiana driver’s license
• Availability to work various shifts, weekends, and holidays
• Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
• Able to speak English language (Bilingual is plus)
• Minimum age requirement of 21
• Must be able to pass classroom and field training to be certified as a motorist assistance operator
• Ability to pass 2-year DOT medical examination.
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Additional Desired Experience And Skills

• Minor vehicle maintenance knowledge

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role)

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].