Safety Service Patrol (SSP) Training Manager

Serco; Colorado; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan with company match

Tuition reimbursement program

Flexible work arrangements

Job summary

A leading service provider in the U.S. seeks a Safety Service Patrol (SSP) Training Manager in Colorado to oversee training programs and ensure best practices in traffic incident management. The role requires five years in project management and knowledge in SSP operations. Candidates should be adept in developing training programs, conducting evaluations, and leading teams in a high-pressure environment. Join us to improve roadway safety for the public and support emergency response efforts.

Qualifications

• Experience in project management required.
• Knowledge of Traffic Incident Management operations is essential.
• Strong decision-making skills in high-pressure environments.

Responsibilities

• Develop and maintain the training program.
• Conduct new hire, refresher, and continuous improvement training.
• Assist in performance evaluations and audits.

Skills

Project management experience

Traffic Incident Management knowledge

Leadership skills

Communication skills

Ability to work under pressure

Education

Five years’ experience in project management

Five years in Traffic Incident Management or similar

Job description

Position Description

Looking for a career where you can make a difference every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager!

Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first‑hand knowledge of SSP operations best practices throughout the duration of the project to ensure success.

As a Training Manager, you can expect to:

• Be responsible for development, implementation and maintenance of the approved training program.
• Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.
• Be responsible for the maintenance of project standard operations procedures.
• Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.
• Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.
• Assist Project Manager in oversight of SSP Operator activities.
• Travel, as required.

Qualifications

To be successful in this role, you will have:

• Five years’ experience in project management.
• Five years of experience in Traffic Incident Management operations management such as safety service patrol or first responder programs.
• Proficiency managing projects to a project management plan; including the areas of scope, scheduling, cost, risk, quality, stakeholder and resource management and communications.
• The knowledge and skills to lead a successful team and make sound decisions while working in a high‑paced and high‑pressure environment.
• The ability to address conduct and performance issues.
• Excellent oral and written communication skills.
• Experience managing performance against Service Level Agreements (SLA), Key Performance Indicators (KPIs), and similar performance‑based metrics in a TMC or like environment.

If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full‑time Employees (Part‑time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].