DOL TAP Lead Employment Navigator Fort Bragg, NC

Serco Inc.; Fort Bragg (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Serco Inc. seeks Lead Employment Navigators to assist transitioning Servicemembers and spouses through the DOL VETS TAP program. This in-office role focuses on counseling, career exploration, and facilitating connections to government and non-government partners.

Reports to a Regional Manager and requires outreach, presentations, and networking. The Navigator will guide clients through job search strategies, credentialing, and readiness standards while coordinating with the ENPP and partner

Qualifications

• High School Diploma and 5 years TAP experience.
• Bachelor’s degree and 3 years employment/career counseling experience.
• Knowledge of civilian workplace and translating military skills/language.
• Proficiency in Microsoft Office and virtual meeting platforms.
• Ability to travel up to 10%.

Responsibilities

• Listen to Servicemembers/spouses, analyze needs, and assist with career action plans.
• Provide job search guidance and access to employment resources.
• Assist with job matching of vacancy postings to skills and requirements.
• Provide labor market information and identify industries in specific areas.
• Assist clients with credentialing and credentials gaps.

Skills

Military TAP

Career counseling

Microsoft Office

Public speaking

Team leadership

Communication

Travel up to 10%

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Office

Virtual meeting platforms

Job description

Position Description & Qualifications

Join our team to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

The DOL VETS TAP program needs skilled and compassionate Lead Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Lead Employment Navigator will support the utilization of the program and its services through proactive marketing and outreach efforts, including, but not limited to, presentations, informational tabling, networking activities, and relationship development. The Lead Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager.

Important information about this position

• This position is an in-office client facing position with set office hours.

In this role, you will:

• Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
• Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources.
• Assist with job matching of vacancy postings, with TSM’s skills and work requirements.
• Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.
• Assist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialing.
• Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
• Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies.
• Possess extensive knowledge of the current labor market information.
• Provide resume and cover letter advice.
• Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunities.
• Assist with training and mentoring Employment Navigators as well as possess the sound organizational and positive leadership skills for site management support
• Perform administrative functions for the office.
• Promote services using approved messages and materials to enhance program awareness and conduct ongoing marketing and outreach to potential clients.

Qualifications

To be successful in this role, you will have:

• A High School Diploma and 5 years of military Transition Assistance Program (TAP) experience.
• o OR a Bachelor’s degree and 3 years of employment counseling or career counseling experience.
• Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements.
• Proficiency in the Microsoft Suite of Applications and virtual meeting platforms.
• The ability to work well with the Military community.
• A high level of coordination, along with excellent written and verbal communication skills.
• Experience speaking in front of groups and engaging audiences.
• The ability to travel up to 10%
• Experience managing and directing the activities of a team of 2-10 employees.

Military Veterans and Spouses encouraged to apply.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .