Motorcycle Tech Support Pro – ECU Tuning & Guidance

Cycles Worldwide, LLC

Costa Mesa (CA)

Hybrid

USD 45,000 - 65,000

Full time

7 days ago

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Benefits offered by this job

Health Benefits

Significant employee discounts

Strong work-life balance

Vacation and sick pay

A collaborative and exciting workplace

Job summary

Rottweiler Performance is seeking a passionate Customer Support Representative to engage with customers by phone, email, LiveChat, and in-person to provide expert product guidance, technical support, and order updates. A strong foundation in motorcycle mechanics and tuning is essential, as is the ability to communicate clearly across a wide range of personalities.

You will support installs and ECU mapping for Power Commander and GET systems.

Qualifications

Strong understanding of motorcycle performance parts and tuning.
Experience mapping or supporting Power Commander and GET ECU systems.
Mechanical knowledge or hands-on experience with motorcycles (mid to high level preferred).
Ability to speak confidently and knowledgeably about aftermarket products and installation processes.
Extreme attention to detail.

Responsibilities

Respond to incoming customer communications (phone, email, LiveChat) with accurate technical support and product guidance.
Assist customers with installation-related questions.
Provide support and general guidance on ECU tuning, including Power Commander and GET ECU mapping processes.
Handle in-person customer walk-ins with professionalism and product knowledge.
Process returns and communicate with customers about return status.
Route incoming requests to appropriate departments when necessary.