Motorcycle Service Advisor

House Of Thunder; Morgan Hill (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

House Of Thunder in Morgan Hill, CA is seeking a Service Writer to intake customer vehicles, diagnose problems, and schedule work. You will assign jobs to technicians and communicate updates to customers to ensure satisfaction.

You will estimate costs and turnaround times at the point of sale, manage repair orders, and handle related cashier tasks as needed. The role requires strong communication, a positive attitude, and a focus on making things right for customers.

Qualifications

• Superior communication and customer service skills.
• Knowledge or ability to learn Harley-Davidson/Buell products.
• Experience with POS and service-management software or ability to learn quickly.
• Current, valid motorcycle license with clean driving record.

Responsibilities

• Intake customer vehicles and diagnose problems and service needs.
• Schedule work and assign jobs to technicians.
• Communicate job status to customers.
• Estimate costs and completion times and clearly communicate to customers.
• Open and manage repair orders (paid, warranty, internal).
• Handle cashier functions as needed.
• Follow warranty handling procedures.

Skills

Customer service

Harley-Davidson knowledge

POS software

Motorcycle license

Job description

House Of Thunder in Morgan Hill, CA is seeking a Service Writer to intake customer vehicles, diagnose problems, and schedule work. You will assign jobs to technicians and communicate updates to customers to ensure satisfaction.

You will estimate costs and turnaround times at the point of sale, manage repair orders, and handle related cashier tasks as needed. The role requires strong communication, a positive attitude, and a focus on making things right for customers.