Motorcycle Parts Support & Upsell Specialist

Mustang Motorcycle Products; Three Rivers (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mustang Motorcycle Products is seeking a Customer Support specialist in Massachusetts to assist customers by phone, email, chat, or in person, processing orders and upselling accessories. You will explain technical aspects of motorcycle applications, provide part recommendations, and handle returns while identifying install errors or defects.

Collaboration with sales and service teams is essential. This role emphasizes proactive customer care and timely responses to inquiries, including dealer

Qualifications

• Experience in customer service in retail or B2B sectors.
• Ability to upsell while assisting customers.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer contacts by phone, email, chat, or in person to process orders.
• Explain technical aspects of motorcycle applications and accessories.
• Provide product specifications and recommended parts.
• Handle returns and determine if issues are install errors or defects.
• Upsell feature and cross-sell products to customers.
• Assist dealers and collaborate with team to grow accounts.
• Provide technical assistance and respond to inquiries.
• Support events and assist sales team as needed.

Skills

Customer service

Upselling

Communication

Technical knowledge

Tools

CRM software

Ticketing system

Job description

Mustang Motorcycle Products is seeking a Customer Support specialist in Massachusetts to assist customers by phone, email, chat, or in person, processing orders and upselling accessories. You will explain technical aspects of motorcycle applications, provide part recommendations, and handle returns while identifying install errors or defects.

Collaboration with sales and service teams is essential. This role emphasizes proactive customer care and timely responses to inquiries, including dealer