MOTOR VEHICLE REPRESENTATIVE

State of California; California (MO); Hybrid; USD 3,700 - 65,000; Full time

Job summary

Department of Motor Vehicles is seeking a Motor Vehicle Representative for a telework hybrid role in California. The position handles information requests, analyzes driving records, explains forms and Vehicle Code provisions, and schedules hearings and reexaminations. Two positions are available.

New hires start at the minimum of the salary range with a requirement for a background investigation and U.S. work authorization. Telework is hybrid with occasional office reporting as needed.

Qualifications

• Excellent interpersonal, technical, and verbal/written communication skills.
• Ability to follow verbal/written instructions; flexible in work assignments.
• Knowledge and comfort with computer applications including Microsoft Office Suite.

Responsibilities

• Respond to public, law enforcement, and agency requests by phone, correspondence, and in person.
• Update, review, and analyze driving records using the Driver Safety Case Management System.
• Explain and apply Vehicle Code provisions; schedule hearings and reexaminations; create case files and issue subpoenas.

Skills

Interpersonal skills

Verbal and written communication

Customer service

Policy interpretation

Tools

Microsoft Office

Job description

Job Posting:Motor Vehicle Representative - Telework Hybrid

Department of Motor Vehicles

JC-534732 - Motor Vehicle Representative - Telework Hybrid

MOTOR VEHICLE REPRESENTATIVE

$3,745.00 - $5,429.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/21/2026

Under the direction of a Manager I, the MVR responds to requests for information and solves problems posed by the public, law enforcement and other governmental agencies by phone, correspondence, and in-person; updates, reviews and analyzes driving records utilizing the Driver Safety Case Management System; furnishes the public with and explains the use of forms issued by the Department; inspects documents for authenticity, signatures and completeness; interprets, applies and explains the provisions of the Vehicle Code, administrative regulations, policies, procedures, and other applicable laws to the public, law enforcement, and others; schedules hearings and interviews as requested by drivers or their representatives; schedules reexaminations as requested by Driver Safety Officers or other professional staff; creates case files, issues subpoenas, and responds to requests for discovery; assists as necessary with correspondence, filing, and phones.

All eligible applicants are encouraged to apply.A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.

You will find additional information about the job in the Duty Statement.

Working Conditions

Part-time telework available. Telework requires California residency. This position offers hybrid telework opportunities; however, telework arrangements are subject to change at any time based on State & departmental operational needs. Employees may be required to report to the office as necessary.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• MOTOR VEHICLE REPRESENTATIVE

Motor Vehicle Representative - Telework Hybrid

Classification

MOTOR VEHICLE REPRESENTATIVE $3,745.00 - $4,680.00A $4,022.00 - $5,031.00B $4,330.00 - $5,429.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

2

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

U sing the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Excellent interpersonal, technical, and verbal/written communication skills; ability to follow verbal/written instructions; flexibility in work assignments; initiative to complete work independently or as part of a team; and knowledge and comfortability working with computer applications and Microsoft Office Suite.

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

Human Resources Contact

Department of Motor Vehicles DMV - ASD - HRB - Talent Acquisition Attn: JC-534732 2415 First Avenue, MS E678 Sacramento , CA 95818

Talent Acquisition Unit [phone]

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

EEO Contact:
Office of Civil Rights and Resolution
[phone]

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.