Motor Vehicle Customer Service Representative 1 (12-5345)

State of Alaska; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

steady paycheck

paid holidays

paid vacation days

steady work structure

health and retirement benefits

training application opportunities

Job summary

State of Alaska's Anchorage DMV team seeks an organized, detail-oriented clerk to process mailed-in title and registration applications. You will log mail, verify documents, and ensure all state requirements are met before issuing credentials.

The role involves contacting customers for missing information, maintaining accurate records, and supporting daily processing targets in a fast-paced environment at the University Center location in Anchorage.

Qualifications

• Six months of experience in cash handling and direct customer interaction.
• Six months of office clerical experience providing information to clients or the public and data entry.
• Substitution: college coursework may substitute for the required experience.

Responsibilities

• Process mailed-in title and registration applications with accuracy and in accordance with state requirements.
• Sort, date-stamp, and log all incoming mail for proper tracking.
• Review supporting documents for completeness, eligibility, and compliance before issuing credentials.
• Contact customers when additional information or corrections are needed.
• Maintain organized records and support daily processing goals.

Skills

Attention to Detail

Customer Service

Computer Skills

Integrity/Honesty

Education

High school diploma or equivalent

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

In this role, you will process mailed-in title and registration applications with accuracy and adherence to state requirements. You will sort, date-stamp, and log all incoming mail to maintain proper tracking and workflow. You will review supporting documents to ensure completeness, eligibility, and compliance before issuing credentials. You will contact customers when additional information or corrections are needed. You will help maintain organized records and support the team in meeting daily processing and turnaround goals.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• Customer Focused- We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.
• Passionate People- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.
• Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

At the DMV’s Anchorage Correspondence Team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. The team is a great group of individuals that not only care about our constituents, but about each other too. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.

• steady paycheck
• paid holidays
• paid vacation days
• steady work structure
• health and retirement benefits
• training application opportunities

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note: A background check of criminal justice information will be conducted upon initial employment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.