Motor Counter-Fraud Investigator

AXA UK; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Motor Counter-Fraud Investigator. Conduct investigations in motor claims, focusing on fraud detection and effective claims management. This pivotal role is key in protecting clients' interests and shaping the insurance landscape. Opportunities for training and career advancement are provided.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from home

Private healthcare plan

Employee assistance programme

Qualifications

• Recent experience in motor claims handling essential.
• Ability to manage cases from inception to resolution.
• Strong knowledge of litigation procedures and Civil Procedure rules.

Responsibilities

• Investigate and manage a caseload of third-party liability and motor trade claims.
• Detect, investigate, and prove fraudulent activity in motor insurance claims.
• Prepare detailed and accurate investigation reports.

Skills

Motor claims handling

Fraud detection

Litigation procedures

Independent working

Excellent written communication

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Motor Counter-Fraud Investigator

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Motor Counter-Fraud Investigator to join our dynamic Motor Investigations team

This role combines responsibilities across general motor, self-drive hire and motor trade claims, with a strong focus on fraud detection and investigation. You will play a key role in protecting our clients’ interests by managing claims from cradle to grave and ensuring fraudulent activity is identified and addressed effectively.

What you'll be doing:

• Investigate and manage a caseload of third-party liability and motor trade claims, including self-drive hire and corporate client cases.
• Detect, investigate, and prove fraudulent activity in motor insurance claims.
• Conduct conversation management interviews with claimants, witnesses, and defendants via face-to-face video calls.
• Liaise with policyholders, brokers, and client insurers to gather information and provide updates.
• Provide clear instructions and strategic direction to panel solicitors to secure optimal outcomes for clients.
• Prepare detailed and accurate investigation reports.
• Stay current with relevant legislation, Civil Procedure rules, and best practices in insurance investigations.

The skills you will have when you apply:

• Recent experience in general motor claims handling and investigating Third Party claims either in Self-Drive Hire or Motor Trade is essential.
• The ability to manage cases from inception to resolution.
• Strong knowledge of litigation procedures and the Civil Procedure rules.
• Demonstrated ability to detect and investigate both policy and fraudulent claims.
• Experience working with commercial motor claims, including motor trade and fleet policies, insurance schedules, and endorsements.
• Skilled in conducting structured interviews via video calls is critical.
• Self-motivated, adaptable, and capable of working independently while meeting the needs of clients and colleagues.
• Excellent written communication skills for report writing.
• Professional demeanour with the personal attributes to earn respect and trust from clients and stakeholders.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group income protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.