Motor Coach Driver Manager

DeepWork Capital, LLC; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Driver Relations Assistant to support motor coach drivers. This role involves managing driver inquiries, resolving operational issues, and fostering positive relationships with drivers and management. The ideal candidate will possess strong communication and interpersonal skills, along with a solid background in customer service. This position offers the chance to work in a dynamic environment where your contributions will directly impact driver satisfaction and operational efficiency. If you're looking for a role that combines leadership and support, this opportunity is perfect for you.

Qualifications

• Extensive background in employee management and customer service.
• Ability to build and maintain positive professional relationships.

Responsibilities

• Manage and resolve driver questions and concerns.
• Collaborate with departments to resolve issues.

Skills

Excellent oral and written communication

Interpersonal skills

Conflict resolution

Customer service

Knowledge of Greater Orlando area

Education

High School Diploma

College degree

Tools

Microsoft Word

Microsoft Excel

Samsara

Santa Cruz

AS400

Job description

Job Details

Job Location

MDS Bus Ops - Orlando, FL

Description

GENERAL DESCRIPTION: Under general supervision of the Assistant Director of Driver Relations, performs various tasks related to assisting motor coach drivers in the performance of their duties.

TYPICAL DUTIES/RESPONSIBILITIES:

• Maintain open door policy for all drivers.
• Manages and resolves all driver questions and concerns.
• Acts as a liaison between drivers and management.
• Reviews driver files and recommends to Assistant Director of Driver Relations whether action is required.
• Responsible for driver attendance, payroll information, gratuity records, uniform orders.
• Resolve operational and customer complaints.
• Actively work with other Driver Managers.
• Collaborate with other departments including Scheduling, Cashiers, and Dispatchers to resolve issues.
• May be required to perform other related duties as requested.

Qualifications

Education: High School Diploma or equivalent required. College degree preferred.

Experience: Extensive background in employee management and customer service.

Skill at: Excellent oral and written communication, and interpersonal skills.

Knowledge of: Greater Orlando area.

Licenses: Florida Driver’s License.

Special
Requirements: Flexible hours, weekends, and holidays are required.

ESSENTIAL FUNCTIONS:

• Ability to build and maintain positive professional relationships with drivers and colleagues.
• Experience in conflict resolution, following and maintaining workplace confidentiality and privacy.
• Proficient in Microsoft Word and Excel and the ability to learn and become proficient in other programs. Knowledge of Samsara, Santa Cruz, AS400 desirable.
• Must be able to access, enter and retrieve information from a computer system, and 10-key calculator.
• Must be able to perform addition, subtraction, multiplication, division, percentages, and fractions.
• Must be able to communicate by telephone, two-way radio system, and in person in clear fluent English in a courteous, friendly, and professional manner with drivers, customers, co-workers, and other persons.
• Must be able to read and comprehend driver files, receipts, correspondence, inter-office communications and other documents.