Desktop Liability Adjuster

Sedgwick; United States; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

SIPP pension

25 days holiday + bank holidays

Flexible working from home/office

Private healthcare

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Job summary

Sedgwick in the UK is hiring a Desktop Liability Adjuster to work UK-wide on a hybrid basis. This technical, customer-facing role involves investigating and handling Third-Party Property Damage claims for utility clients, managing a caseload, and driving claims to conclusion.

You will review evidence, assess liability, identify fraud indicators, and maintain clear communication with clients. The ideal candidate has proven TPPD experience and excellent organisational skills, with a proactive

Qualifications

• Proven experience handling Third Party Property Damage (TPPD) claims is essential.
• Strong understanding of the end-to-end claims handling process, including investigation, liability assessment and settlement.
• Ability to investigate claims thoroughly and evaluate evidence to reach sound decisions.
• Experience reviewing reports, documentation, and supporting evidence.
• Ability to identify potential fraud indicators and follow appropriate escalation processes.
• Excellent organisational skills.
• Strong communication and customer service skills.
• A positive, can-do attitude with a proactive approach to problem solving.

Responsibilities

• Investigate and handle Third Party Property Damage (TPPD) claims for utility clients.
• Manage a caseload of TPPD claims, conducting investigations, assessing liability and driving settlements.
• Answer correspondence, update clients, and maintain diary processes promptly.
• Support a customer-focused claims handling environment with proactive communications.

Skills

TPPD claims handling

End-to-end claims process

Evidence evaluation

Fraud indicators awareness

Organisational & communication

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Desktop Liability Adjuster

Job Location: UK wide/ Hybrid

Job Type: Permanent

Remuneration: Competitive taking into account skills & experience

We have a fantastic opportunity for a Desktop Liability Adjuster to work anywhere in the UK. This is a technical, customer-facing role focused on investigating and handling property damage claims of differing values, working both independently and under referral. You will manage a caseload of Third-Party Property Damage (TPPD) claims on behalf of utility company clients, carrying out detailed investigations, assessing liability, reviewing evidence, and driving claims through to conclusion. Soft skills and proactivity are important as well as attention to detail and good organisational skills.

With experience in claims, you will identify suspicious information, follow procedures to prevent fraud, and evaluate evidence. The client is very customer-focused. You will answer correspondence, handle calls, update clients, and maintain diary processes promptly and proactively.

We're looking for someone with proven experience handling Third Party Property Damage (TPPD) claims, ideally within utilities, property damage, liability, or a related claims environment.

Many colleagues work flexibly between the office and home, supporting a healthy work/life balance. The office offers bright, open spaces for collaboration and desk work, ideal for interacting with colleagues.

The skills & experience you will have when you apply:

• Proven experience handling Third Party Property Damage (TPPD) claims is essential.
• Strong understanding of the end-to-end claims handling process, including investigation, liability assessment and settlement.
• Ability to investigate claims thoroughly and evaluate evidence to reach sound decisions.
• Experience reviewing reports, documentation, and supporting evidence.
• Ability to identify potential fraud indicators and follow appropriate escalation processes.
• Excellent organisational skills.
• Strong communication and customer service skills.
• A positive, can-do attitude with a proactive approach to problem solving.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Company Car Scheme or cash allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing for "Employee assistance programme for employee wellbeing" and next li Discount. Let's correct. We need to fix the text:
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).