Motion Automation Intelligence- Customer Service Representative II

Genuine Parts Company; Eden Prairie (MN); On-site; USD 66,706,000 - 83,412,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

MotionAi is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will guide less experienced colleagues and support specific customers, handling quotes and order entry across multiple channels.

The role emphasizes reliability, clear communication, multitasking, and strong computer skills, with pricing negotiation to balance customer needs and profitability. Motion offers a comprehensive benefits package and a supportive team environment.

Qualifications

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Strong computer skills

Strong negotiation skills

Basic product knowledge

Education

High school diploma or GED

Job description

MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.

Under general supervision, the Motion Automation Intelligence- Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

SUMMARY

JOB DUTIES

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

• Orders items to ensure appropriate inventory levels are maintained for customers.

• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

• Expedites backorders. May pull inventory and prepare order for shipment to customer.

• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

• Determines the most cost effective shipping method for customer orders.

• May handle customer returns.

• May support specific customer(s).

• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.

• Excellent communication skills including written, verbal, and listening.

• Ability to multi-task and time management skills required.

• Strong computer skills.

• Strong negotiation skills.

• Basic product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Pay: $23.28 - $29.11 / hour

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.