Mortgage Underwriting & Operations Supervisor

Dupont Community Credit Union; Waynesboro (VA); On-site; USD 49,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental insurance

Life and disability insurance

401k with employer match

Generous paid time off

Job summary

DuPont Community Credit Union in Waynesboro, VA is seeking a Mortgage Underwriting and Operations Supervisor to lead the mortgage underwriting and processing teams. The role ensures timely, compliant credit decisions and efficient loan processing, closing, funding, post-closing, and servicing on-site.

The position requires 5+ years of residential mortgage underwriting experience and supervisory leadership, with proficiency in Conventional, FHA, VA, USDA, and portfolio loans, plus LOS experience

Qualifications

• Bachelor’s Degree or three years equivalent experience.
• Minimum of three years of supervisory experience.
• Five or more years of residential mortgage underwriting experience.
• Extensive experience underwriting Conventional, FHA, VA, USDA, and portfolio mortgage loans.
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures.
• Ability to work with confidential files and/or materials.
• Ability to research, quantify, and analyze problems and make decisions.
• Ability to communicate effectively.
• Knowledge of mortgage lending laws and regulations.
• Ability to effectively plan, organize, and schedule the department’s workflow.
• Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Be responsible for monitoring the loan operations pipeline.
• Provide support in all areas of the mortgage process as needed; Underwriting, Processing, Closing, Funding and Post-Closing, and Servicing.
• Partner with Sales, Pricing, and Compliance teams to ensure loans are closed on time, members are satisfied, and loan quality is strong.
• Research, quantify, and analyze problem incidents such as member issues, quality defects, and process inefficiencies and resolve issues timely.
• Monitor processes for engagement, efficiency and effectiveness, provide leadership with recommendations for improvements and efficiencies.
• Develop and implement processes, procedures, and training for the Mortgage operations team.

Skills

Supervisory experience

Mortgage underwriting

Leadership

Communication skills

Regulatory knowledge

Office software

Education

Bachelor's degree or equivalent experience

Tools

Encompass LOS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Underwriting & Operations Supervisor

Full Time Management Waynesboro, VA, US

4 days ago Requisition ID: 1446

Salary Range: $35.52 To $41.78 Hourly

Please note this role is on-site at our Waynesboro, VA location.

Mortgage Underwriting and Operations Supervisor

About DuPont Community Credit Union
At DuPont Community Credit Union (DCCU), we are more than just a financial institution, we are a community-driven organization committed to empowering our members and fostering financial success. With a strong foundation built on trust, collaboration, and innovation, we provide exceptional financial solutions tailored to meet the diverse needs of our members and enhance their financial wellness. As a leader in the credit union industry, we offer a dynamic and rewarding work environment where professionals can thrive and make a meaningful impact.

Position Overview
DCCU is seeking an experienced Mortgage Underwriting and Operations Supervisor to support the leadership of the Mortgage team. As the first line of supervision of the mortgage underwriting and operation functions, this position will ensure timely, accurate, and compliant credit decisions that support the organization's lending objectives as well as the loan processing, closing, funding, post-closing, and servicing functions. This position supports leadership of the underwriting and processing teams which includes establishing underwriting standards and procedures, monitor loan quality, ensure that residential mortgage loans are processed efficiently, underwritten consistently, closed accurately, and delivered in compliance with all investor, regulatory, and organizational requirements.

The Mortgage Underwriting and Operations Supervisor works closely with Sales, Secondary Marketing, Compliance, Quality Control, and Executive Management to promote a culture of sound risk management, exceptional member service, and operational excellence to ensure efficient workflow, regulatory compliance, and consistent application of underwriting guidelines.

What You’ll have the Opportunity to do:

• Be responsible for monitoring the loan operations pipeline.
• Provide support in all areas of the mortgage process as needed; Underwriting, Processing, Closing, Funding and Post-Closing, and Servicing.
• Partner with Sales, Pricing, and Compliance teams to ensure loans are closed on time, members are satisfied, and loan quality is strong.
• Research, quantify, and analyze problem incidents such as member issues, quality defects, and process inefficiencies and resolve issues timely.
• Monitor processes for engagement, efficiency and effectiveness, provide leadership with recommendations for improvements and efficiencies.
• Develop and implement processes, procedures, and training for the Mortgage operations team.

What You Bring to the Table:

• Bachelor’s Degree or three years equivalent experience required.
• Minimum of three years of supervisory experience.
• Five or more years of residential mortgage underwriting experience.
• Extensive experience underwriting Conventional, FHA, VA, USDA, and portfolio mortgage loans.
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures.
• Ability to work with confidential files and/or materials.
• Ability to research, quantify, and analyze problems and make decisions.
• Ability to communicate effectively.
• Knowledge of mortgage lending laws and regulations.
• Ability to effectively plan, organize, and schedule the department’s workflow.
• Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

What We Bring to the Table:

At DCCU, we believe in fostering a collaborative and inclusive workplace where employees are empowered to innovate and excel. We offer:

• Competitive compensation and benefits package.
• Opportunities for professional growth and leadership development.
• A supportive, stable, and dynamic work culture that values teamwork and integrity.
• The chance to make a meaningful impact on the lives of our members and the community.
• Compensation and benefits:

DuPont Community Credit Union offers a competitive starting hourly range of $35.52 - $41.78 in addition to an excellent benefits package including medical and dental insurance, life and disability insurance, pension plan, 401k with employer match, and generous paid time off. Starting salary placement in the range will be determined based on the candidate’s experience, qualifications, and skills.

As a highly successful credit union, DCCU is committed to providing exceptional service to our members while fostering a culture of innovation and strategic growth. This role offers a unique opportunity to shape the future of our mortgage lending, ensuring we continue to thrive in a competitive financial landscape.

At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.