Mortgage Loan Specialist 1

Dugood; Nederland (TX); On-site; Full time

Job summary

A local credit union is seeking a Mortgage Loan Specialist I to support the mortgage process and enhance member experience. The ideal candidate will possess at least a year of mortgage loan processing experience, exceptional member service skills, and a keen attention to detail. Responsibilities include answering mortgage questions, organizing loan documentation, and maintaining communication between members and lenders. Join a dynamic team where hard work and genuine care is valued!

Qualifications

• At least one year of mortgage loan processing experience preferred.
• Ability to pass a background check required by the SAFE Act/NMLS.
• Comfortable working with computers, documents, and detailed information.

Responsibilities

• Answer incoming mortgage questions and connect members with the right lender.
• Serve as the bridge between members and mortgage lenders.
• Collect and organize required loan documentation.

Skills

Mortgage loan processing experience

Exceptional member service skills

Attention to detail

Clear communication

Technical proficiency with documents

Job description

Type: Full Time

We’re growing and looking for a Mortgage Loan Specialist I to join team DuGood!

At DuGood Credit Union, we’re all about relationships; listening well, serving with heart, and helping our members make the most of their money. If you’re the kind of person who smiles before you speak, remembers names, and loves to make someone’s day better, we’d love to meet you.

What You’ll Be Doing

As a Mortgage Loan Specialist I, you’ll be a key partner in our mortgage process, supporting our lenders and walking alongside members from application to closing.

On any given day, you might:

• Be the friendly voice answering incoming mortgage questions and connecting members with the right lender
• Serve as the bridge between members and mortgage lenders, making sure communication stays clear and timely
• Provide regular updates so members always know where they stand in the process
• Collect and organize required loan documentation, following up when items are missing
• Order credit reports, appraisals, flood certifications, and lien searches (as directed)
• Review documents for accuracy and completeness and maintain organized, paperless loan files
• Cross train as assigned and provide back-up for all department functions when requested.

What We’re Looking For

• Have at least one year of mortgage loan processing experience (preferred)
• Are eligible to pass a background check required by the SAFE Act/NMLS
• Bring exceptional member service skills to every interaction
• Are comfortable working with computers, documents, and detailed information
• Can read and understand real estate documents like deeds of trust and notes
• Communicate clearly whether that’s in conversation, email, or documentation
• Pay close attention to detail and stay focused in a fast-paced, accuracy-driven environment

A Few Things to Know

• This position involves a lot of sitting, screen time, and document review.
• Occasionally, lifting, filing, or retrieving files may be required

Why DuGood?

We don’t just talk about values, we live them. Here, you’ll be part of a team that works hard, laughs often, and genuinely cares for each other and the people we serve. We offer training, support, and plenty of opportunities to grow, because when you do good, we all do good.