Mortgage Systems Analyst II — QA, Testing & Implementation

City National Bank; Los Angeles, Northern (CA, KY); Hybrid; USD 48,000 - 76,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) matching

Career Development through Tuition Re–

Valued Time Away benefits includingvac

Specialized health and family planning

Career Mobility support

Colleague Resource Groups

Job summary

City National Bank in Los Angeles is seeking a Business Systems Analyst II to serve as the business expert for residential lending systems, design, test, and implement enhancements, and provide production support.

You will coordinate with the Mortgage Banking division, gather requirements, write documentation, and ensure regulatory compliance across processes. The role emphasizes analytical, communication, and project leadership skills.

Qualifications

• Minimum 4 years experience as business analyst or operations analyst specifically supporting loan origination systems.
• Minimum 4 years experience hands-on system design, testing, and production support including writing business requirements and conducting user acceptance testing.
• Minimum 4 years experience working in the financial industry required with focus on consumer and mortgage lending.

Responsibilities

• Determine business line system needs and objectives and consults with business line regarding problems with current business applications or systems, enhancements, or new functionality.
• Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
• Gather information and write business/system requirements, build workflows, develop and code documents and supports the US Mortgage Banking division for trouble shooting.
• Conduct all user and quality assurance testing on systems and conduct maintenance testing. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.
• Collaborate with external departments, including but not limited to Credit Administration, BATS, Legal, and Product Management, to create and implement documents, products and services as they relate to the system application.
• Provide system application support to end
• Prepare documentation on system enhancements and communicate key system changes to the training department.
• Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

Job description

City National Bank in Los Angeles is seeking a Business Systems Analyst II to serve as the business expert for residential lending systems, design, test, and implement enhancements, and provide production support.

You will coordinate with the Mortgage Banking division, gather requirements, write documentation, and ensure regulatory compliance across processes. The role emphasizes analytical, communication, and project leadership skills.