Mortgage Support Specialist

CCB Insurance Agency, LLC.; Oklahoma City (OK); On-site; USD 28,000 - 39,000; Full time

Job summary

Chickasaw Community Bank (CCB) is seeking a Mortgage Support Specialist to ensure the completeness and accuracy of mortgage documents. You will review closing documentation, prepare closed loan files for shipping and insuring, clear exceptions for third-party investors/HUD, and assist Mortgage Loan Officers with pipeline management.

Responsibilities include monitoring investor timelines, sending NOIs and conditional approvals, and coordinating with UW teams.

Qualifications

• High school diploma or GED required; mortgage experience preferred.
• 2+ years of mortgage experience preferred.
• Experience with Encompass or LOS is a plus.
• Solid knowledge of banking regulations and procedures.

Responsibilities

• Review closing documentation for completeness and accuracy.
• Prepare closed loan files for shipping to investors/HUD.
• Monitor investor timelines and post-closing delivery deadlines.
• Communicate with MLOs on pipeline status and file reviews.

Skills

Excellent communication

Customer service

Multi-tasking

Time management

Detail oriented

Confidentiality

Banking regulatory knowledge

Education

High School Diploma or GED

Associate degree or equivalent

Tools

Encompass

Loan Operating System (LOS)

Job description

The Mortgage Support Specialist is responsible for the overall completeness and accuracy of mortgage documents. This position is responsible for reviewing closing documentation, preparing closed loan files for shipping and insuring, clearing exceptions for loans with third party investors/HUD, requesting final documentation and submitting documentation, and assisting the Mortgage Loan Officers with Pipeline Management.STATEMENT OF EXPECTATIONSChickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:Adhere to the bank’s policies and support management decisions and goals in a positive, professional mannerRepresent CCB with a high level of integrity and professionalismMaintain knowledge and understanding of banking rules, regulations, laws, and all policies and proceduresKnowledge of applicable bank software, programs, and proceduresDemonstrate a willingness to adapt to changing business needs and deadlinesPossess a work ethic that includes neatness and punctualityExhibit a professional, business-like appearance, and demeanorAnswer all voicemails and emails within 24 hours of receiptConfer with management concerning questions, procedures, necessary information, forms completion, and problem resolutionsComplete and attend all required CCB trainingMaintain satisfactory attendanceESSENTIAL FUNCTIONSReview closing documentation for completeness and accuracy, ensuring docs meet with Secondary Market certification requirementsScan and file closing packets, mailing notes, allonges and releases to investors, and mailing trailing documents monthly.Preparation of closed loan files for shipping to investors and/or HUD for insuring purposesMonitor investor purchase timeline and ensure post-closing loans are delivered within required investor deadlines.Act as the cancellation clerk by assigning cancelled files to the UW team and sending out AA letters.Send out NOIs and conditional approval letters to borrowers.Processes application deposit and refundsMonitor pipeline, including updating Mortgage Loan Officers (MLOs) on pipeline status and file reviewsADDITIONAL RESPONSIBILITIESPerform other duties as assigned.ENVIRONMENT AND INTERACTIONWork areas are inside, in a climate-controlled environment, with moderate background noise. Position may involve occasional travel to branch locations. Position may involve exposure to potentially hazardous conditions (e.g., robbery).Reports To: VP/Operations MangerPHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONSNormal office environment.This work is sedentary and requires the following physical activities:Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).PROFICIENCIESGood written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phoneSuperior customer service skillsAbility to multi-task and remain professional in a challenging environment with constant deadlinesAbility to learn and navigate computer systems and websites necessary to complete job description and other duties as assignedAbility to work independently and as part of a teamAbility to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skillsKnowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy ActAbility to work accurately with close attention to detailAbility to maintain confidentiality of sensitive informationAbility to study and apply new informationAdvanced knowledge of the mortgage department’s Loan Operating System (LOS)Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customersAbility to establish credibility and rapport, be friendly and personable and look for ways to benefit the customerExcellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skillsMust be self-motivated, assertive, and perform well in a team environmentMust be organized and maintain a positive demeanor in all situationsEDUCATION AND EXPERIENCEHigh School Diploma or GED requiredAssociate’s degree or equivalent combination of education and relevant experienceMinimum of 2 years of mortgage experience preferredEncompass experience preferred