Mortgage Support Specialist

CrossCountry Mortgage, LLC; Eugene (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

CrossCountry Mortgage, LLC in Eugene, Oregon is seeking a Loan Officer Assistant to support mortgage loan officers in daily duties, ensuring positive customer experiences and timely closings.

You will review applications, prepare disclosures, manage a diverse pipeline (conventional, FHA, VA, USDA, 203K, reverse mortgages), and provide clerical support while maintaining strong communication with customers and team members.

Qualifications

• High School Diploma, GED or equivalent.
• At least 1 year mortgage-related experience with customer contact.
• Sales experience in a mortgage environment preferred.
• Salesforce experience preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist in reviewing mortgage loan application and documentation, including phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.
• Review mortgage loan disclosure packages and deliver them to the borrower.
• Create rate disclosure and re-disclosure packages and deliver them to the borrower.
• Review documents and entire loan files and highlight deficiencies, notifying the mortgage loan officer and/or loan processor.
• Clarify/correct information and obtain additional information via phone, email, etc.
• General clerical and phone support to loan officers and/or loan processors, as needed.
• Work with management to provide support in various stages and areas of lending and processing as needed.
• Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
• Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
• Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
• Facilitate timely loan closings by working directly with the Title Company and customer to schedule.

Skills

Communication skills

Customer service

Prioritization

Time management

Sales support experience

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

CrossCountry Mortgage, LLC in Eugene, Oregon is seeking a Loan Officer Assistant to support mortgage loan officers in daily duties, ensuring positive customer experiences and timely closings.

You will review applications, prepare disclosures, manage a diverse pipeline (conventional, FHA, VA, USDA, 203K, reverse mortgages), and provide clerical support while maintaining strong communication with customers and team members.