Mortgage Support Analyst

Jobtailor; Kentucky; On-site; USD 85,000 - 120,000; Full time

Job summary

U.S. Bank is seeking a results-driven operations professional in Kentucky to support the mortgage business line and drive process improvements.

You will collaborate with cross-functional teams, translate ideas into actionable plans, and manage multiple initiatives with minimal supervision. Ideal candidates bring five-plus years of mortgage or related experience, strong project management skills, and proven ability to influence outcomes without direct authority.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically five or more years of mortgage or related experience.
• Experience in Mortgage servicing, mortgage operations, banking operations, or financial services.
• Strong project coordination or project management skills.
• Excellent organizational and time management abilities.
• Analytical, problem-solving, and critical-thinking skills evident.

Responsibilities

• Serve as a key business support partner across the mortgage business line.
• Help drive operational excellence and process improvements.
• Support project execution and team effectiveness.
• Partner with business leaders, operational teams, and cross-functional stakeholders.
• Translate ideas into action and take direction accordingly.
• Independently drive projects and solutions forward.
• Identify opportunities to improve business processes and drive solutions.
• Manage multiple priorities and initiatives.
• Document, analyze, and improve business processes.
• Lead initiatives and influence outcomes without direct authority.

Skills

Mortgage Operations

Project Management

Process Improvement

Analytical Thinking

Cross-Functional Collaboration

Communication Skills

Independent Initiative

Time Management

Documentation

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Power BI

Visio

Copilot

Excel

PowerPoint

Teams

Outlook

Job description

• Serve as a key business support partner across the mortgage business line
• Help drive operational excellence and process improvements
• Support project execution and team effectiveness
• Partner with business leaders, operational teams, and cross-functional stakeholders
• Take direction and translate ideas into action
• Independently drive projects and solutions forward
• Identify opportunities to improve business processes and drive solutions
• Manage multiple priorities and initiatives
• Document, analyze, and improve business processes
• Lead initiatives and influence outcomes without direct authority

Requirements

• Bachelor's degree, or equivalent work experience
• Typically five or more years of mortgage or related experience
• Mortgage servicing, mortgage operations, banking operations, or financial services experience
• Strong project coordination or project management skills
• Excellent organizational and time management abilities
• Demonstrated analytical, problem-solving, and critical-thinking skills
• Ability to independently manage multiple priorities and initiatives
• Experience identifying process improvement opportunities and driving solutions
• Strong verbal and written communication skills
• Ability to interact effectively across all organizational levels
• Experience leading initiatives or influencing outcomes without direct authority
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook
• Experience with Power BI, Visio, Copilot, and other business productivity or workflow tools
• Ability to document, analyze, and improve business processes
• Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Core Competencies

Demonstrates expertise in mortgage operations and process improvement, with strong project management skills and the ability to influence outcomes across organizational levels. Proficient in analyzing and enhancing business processes while managing multiple priorities effectively.

Highest-signal resume keywords

• Mortgage Operations Experience
• Project Management Skills
• Process Improvement Expertise
• Analytical Problem-Solving Skills
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Project Coordination
• Process Analysis
• Business Process Improvement
• Mortgage Servicing
• Banking Operations
• Financial Services Experience
• Critical Thinking
• Time Management
• Documentation Skills
• Independent Initiative Management

Soft Skills

• Strong Verbal Communication
• Strong Written Communication
• Organizational Abilities
• Interpersonal Skills
• Influencing Without Authority

Industry Keywords

• Mortgage Business Line
• Operational Excellence
• Cross-Functional Collaboration
• U.S. Bank Policies
• Code of Ethics and Business Conduct

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Microsoft Outlook
• Power BI
• Visio
• Copilot
• Business Productivity Tools
• Workflow Tools