Mortgage Servicing Training & Development Leader

First United Bank; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

First United Bank in Plano is seeking a Mortgage Servicing Training and Development Specialist to design and deliver comprehensive training programs for residential mortgage staff. The role focuses on both new hires and existing staff, ensuring a strong grasp of mortgage servicing practices.

The ideal candidate will have a minimum of 2 years in the residential mortgage field, be proficient in Microsoft Office Suite, and possess strong communication skills. Commitment to compliance and excellence in customer service is essential.

Qualifications

• Minimum 2 years of residential mortgage experience preferred.
• Experience in delivery of training programs preferred.
• Highly organized and detail-oriented.

Responsibilities

• Develop and implement training programs for staff.
• Evaluate training effectiveness and adjust programs.
• Coordinate with management on employee development needs.
• Assist in onboarding new hires.
• Create and maintain training materials.

Skills

Microsoft Office Suite

Articulate 360

AllRegs

Training delivery

Project Management

Change Management

Communication skills

Leadership skills

Education

High School Diploma or equivalent (GED)

Some college preferred

Job description

First United Bank in Plano is seeking a Mortgage Servicing Training and Development Specialist to design and deliver comprehensive training programs for residential mortgage staff. The role focuses on both new hires and existing staff, ensuring a strong grasp of mortgage servicing practices.

The ideal candidate will have a minimum of 2 years in the residential mortgage field, be proficient in Microsoft Office Suite, and possess strong communication skills. Commitment to compliance and excellence in customer service is essential.