Mortgage Servicing Systems Manager

utahhousingcorp; Utah; On-site; USD 68,000 - 88,000; Full time

Job summary

Utah Housing Corporation seeks a Mortgage Servicing Systems Manager to lead the servicing systems team, support analytics, and drive operational efficiency. You will coordinate system installations, monitor security, and collaborate with leadership, vendors, and IT to optimize resources.

The role requires a bachelor’s degree in IS/CS (or 8 years’ substitute) and 5+ years in systems administration/QA, with strong data analytics and MS SQL, Monarch, Power BI, and ICE Mortgage Technology experience.

Qualifications

• Bachelor’s degree in IS/CS or 8 years of related experience substituted for degree.
• 5+ years in systems administration and/or software QA.
• Advanced knowledge of Windows OS and MS Office Suite; troubleshooting expertise.

Responsibilities

• Administer multi-user servicing systems, evaluate solutions, coordinate installs and security monitoring.
• Direct System Analysts; resolve complex servicing system challenges and troubleshoot issues.
• Coordinate year-end processing, compliance updates, and staff training; develop reports for leadership.
• Create and maintain technical documentation, policies, standards, and procedures.

Skills

Data analytics

Troubleshooting

Attention to detail

Education

Bachelor's degree in Information Systems or Computer Science

Tools

MS SQL 2008

Monarch

Microsoft Windows

Power BI

MS Access

ICE Mortgage Technology Systems

Job description

Utah Housing Corporation is accepting applications for the position of Mortgage Servicing Systems Manager.

This opportunity is part of the Mortgage Servicing Department and plays an important role in supporting the department's systems, reporting, data analytics, training, and operational efficiency. The Servicing Systems Manager provides professional technical systems and data analytics administration while independently coordinating system functions and applying sound judgment, initiative, and decision-making authority to resolve complex servicing system issues.

UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

This role offers a pay range between $67,620 to $88,462 annually, based on education and experience, and is an exempt position. The Servicing Systems Managerdirects the System Analysts and oversees staff performing clerical duties related to process improvement, project implementation, and special assignments. This position works closely with Mortgage Servicing leadership, vendors, system providers, and technical support to ensure the effective use of UHC's servicing systems and resources.

Principal Responsibilities

• Primary responsibilities include supporting and administering multi-user servicing systems, evaluating existing and proposed systems, recommending hardware and software solutions, and coordinating system installations, upgrades, maintenance, and security monitoring. The Servicing Systems Manager also directs System Analysts in troubleshooting hardware, software, connectivity, and system configuration issues while serving as a key resource for resolving complex servicing system challenges.
• This position coordinates important operational activities including year-end processing, compliance-related system updates, loan purge activities, and training for Mortgage Servicing staff. The Servicing Systems Manager also creates, analyzes, and maintains reports used by UHC executives and department leadership, ensuring data integrity and supporting sound business decisions. Familiarity with data analytics, programming, Power BI, MS Access, and ICE Mortgage Technology Systems is required.
• Qualified candidates should possess a bachelor's degree in Information Systems, Computer Science, or a related field. Eight years of related experience may be substituted for the degree requirement. Candidates should have five years of previous work experience in systems administration and/or software quality assurance, including software and hardware troubleshooting. Advanced knowledge of Microsoft Windows operating systems and Microsoft Office Suite is required, along with knowledge of MS SQL 2008, Monarch, intermediate AIP, and strong data and analytics comprehension.
• The successful candidate will create and maintain technical documentation, policies, standards, processes, and procedures for the Mortgage Servicing Department while identifying opportunities to improve workflows, streamline operations, and enhance employee efficiency.
• This position also develops training materials, supports staff development, and assists the Mortgage Servicing management team with special projects and other assigned duties.